Evelyn Henry-chibor
@evelynhenry-chibor
Customer service specialist at Damida Global Resources, resolving client issues and managing event bookings, deliveries, and operations.
NigeriaWhat I'm looking for
At Red Star Express PLC — FedEx licensed representative, Nigeria, I coordinated customer-service activities across South South and South East Nigeria. I managed domestic and international complaints involving missing or delayed shipments, damaged packages, and delivery discrepancies.
I tracked cases from the initial complaint through investigation and closure, opening traces in the FedEx customer-service and operations system and coordinating searches with relevant locations. I also prepared weekly regional reports for Head Office.
One urgent customs-held shipment needed expedited transportation to meet a customer's deadline, so I coordinated with the Lagos office and operations team. In another case, I negotiated a one-year goodwill service arrangement after a missed bidding deadline during COVID-19.
Since 2020, I've managed Damida Global Resources, handling client enquiries, quotations, bookings, delivery coordination, and complaint resolution. I also manage suppliers, inventory, payments, and customer records, and supervise two staff members.
Experience
Work history, roles, and key accomplishments
Business Owner
Damida Global Resources
Jan 2020 - Present (6 years 9 months)
Managed an event-rental business, handling client acquisition, follow-up, deal closure, customer satisfaction, and complaint resolution. Supervised two staff members and managed day-to-day operations including inventory, suppliers, and customer records.
Customer Service Coordinator
Red Star Express Plc
Jan 2006 - Dec 2020 (14 years 11 months)
Coordinated customer-service activities across South South and South East Nigeria, managing complex domestic and international complaints including missing shipments, delayed deliveries, and damaged packages. Investigated missing shipments, tracked cases to resolution, and prepared weekly reports for Head Office.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Master of Science, Management
Completed a Master of Science in Management at the University of Port Harcourt in 2019.
Chartered Institute of Personnel Management of Nigeria
Diploma, Human Resources Management
Earned a Diploma in Human Resources Management from the Chartered Institute of Personnel Management of Nigeria in 2015.
Chartered Institute of Personnel Management of Nigeria
Associate Member, Personnel Management
Achieved Associate Member status with the Chartered Institute of Personnel Management of Nigeria in 2015.
Rivers State University
Bachelor of Science, Business Administration/Management
Completed a Bachelor of Science in Business Administration/Management at Rivers State University in 2002.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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