Evangelina Anzures
@evangelinaanzures
Highly motivated customer service professional with a proven track record.
What I'm looking for
I am a dedicated Customer Service Professional with extensive experience in resolving complex customer issues and exceeding performance goals. My journey in customer service began at Conduent, where I honed my skills in accurately processing applications and maintaining a professional environment. This foundation paved the way for my role at DoorDash, where I have excelled in providing live support for merchant inquiries and ensuring smooth order placements.
Throughout my career, I have demonstrated a commitment to collaboration and continuous improvement. At DoorDash, I not only resolved customer inquiries but also contributed to internal projects aimed at streamlining workflows and enhancing the customer experience. My ability to leverage integrated platforms like Salesforce and Google Spreadsheets has been instrumental in driving efficiency and accuracy in my work.
As a bilingual professional fluent in Spanish, I pride myself on my ability to connect with diverse customers and provide exceptional service. I am passionate about creating positive experiences and look forward to bringing my skills and dedication to a new opportunity where I can continue to grow and make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Drive Escalations Specialist
DoorDash, Inc
Jan 2025 - Present (5 months)
Currently providing live merchant support for order inquiries, handling cancellations and re-delivery requests. Responsible for processing bulk order refunds and resolving escalated refund issues using integrated platforms.
Voice Ordering Customer Service Representative
DoorDash, Inc
Jun 2022 - Jan 2025 (2 years 7 months)
Provided real-time support for voice-enabled food ordering, resolving customer inquiries and collaborating with teams to streamline workflows. Developed solutions to enhance customer experience.
Front Desk Receptionist
Chandler Ranch Dental
Jan 2021 - Sep 2021 (8 months)
Managed phone communications, responded to patient inquiries, and handled insurance verification and billing processes to ensure smooth operations at the dental practice.
Bilingual Customer Service Representative
Conduent
Oct 2019 - Feb 2021 (1 year 4 months)
Entered application information accurately and executed customer service protocols while maintaining professionalism in both in-office and remote settings.
Education
Degrees, certifications, and relevant coursework
Arizona Agribusiness & Equine Center
High School Diploma, General Education
2012 - 2016
Completed high school education with a focus on agribusiness and equine studies, preparing for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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