Ethel Okonkwo

I’m a customer-focused professional with a Bachelors Degree in Economics and 5+ years of experience delivering exceptional customer service, resolving client issues, and managing corporate accounts. I’m skilled at handling customer enquiries through phone, email, and virtual meetings while maintaining high customer satisfaction.

In my current role as an Account Manager, I deliver exceptional support to corporate clients by resolving travel-related enquiries and service issues. I collaborate with internal teams to ensure timely resolution, prepare monthly client reports, and build long-term relationships that improve customer retention.

I also bring strong commercial experience from Sales Professional work with Infinion Tecnologies (Microsoft Partners). I enhanced the sales pipeline by sourcing over 500 high-quality leads for email marketing campaigns, used LinkedIn and lead generation platforms to reach qualified prospects, and managed the follow-up process with CRM tools.

Earlier, as a Business Development Executive at Eventecture, I generated leads in the events industry and built a contact list of over 300 companies across sectors. I also closed a deal worth ₦ 120,000,000 from a reputable Fintech company in my second month, while delivering weekly reporting through presentations.