Esther Jevu

Provided exceptional customer service to motorists while processing toll transactions and resolving concerns professionally. Handled daily financial transactions and maintained accurate records, ensuring compliance with company procedures and service standards.

Built positive relationships through clear and professional communication with stakeholders and customers. Responded promptly to social media and public inquiries, supported community engagement initiatives, and maintained accurate records and reports.

Helped customers select products and ensured a positive shopping experience. Resolved customer concerns promptly, processed sales transactions accurately, promoted products online, and trained new staff.

Collected and managed sensitive data while maintaining confidentiality and accuracy. Conducted interviews and assisted respondents professionally, ensuring accurate data collection and timely submission of reports while meeting daily targets.

Supported documentation and records management by organizing and maintaining records. Prepared reports and maintained official records, demonstrating attention to detail and professionalism in handling information.

Assisted clients and responded to inquiries, managed office records and administrative tasks, and handled phone communications. Supported data management and reporting activities, and conducted data surveys and report writing.

Trained in Digital Customer Service, covering customer service best practices, digital channels, complaint handling, and CRM tools.

Certified Virtual Assistant training covering email management, calendar management, customer communication, and productivity tools.

Bachelor of Arts in International Relations and Diplomacy with Information Technology from Maseno University, completed in 2016.

Training in Microsoft Office Suite and Google Workspace, completed in 2013.

Kenya Certificate of Secondary Education from Keveye Girls High School, completed in 2012.