Open to opportunities

ESTHER ADEBIYI

@estheradebiyi

Message

Customer service and billing manager delivering accurate invoicing and exceptional client support.

Nigeria

Message

What I'm looking for

I seek a collaborative, customer-focused management role where I can improve billing processes, lead and train teams, implement CRM-driven solutions, and deliver accurate reporting while growing my leadership skills.

I am a customer-focused manager with five years' experience in customer service, billing management, and CRM systems. I specialize in resolving inquiries, improving billing operations, and producing accurate financial and monthly reports.

At Egatee Online I lead billing and customer-service processes, train teams, implement process improvements to reduce errors, and collaborate across sales, finance, and operations. I communicate clearly, adapt to diverse customers, and bring strong attention to detail and problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Customer Service and Billing Manager

Current

Egatee Online

Nov 2022 - Present (2 years 10 months)

Manage customer inquiries, billing operations and invoice issuance, ensuring accurate financial records and timely resolution of escalations; produce monthly billing and financial reports to inform leadership.

Customer Service Billing Management Invoicing CRM Microsoft Excel Lark App Reporting

Customer Success Personnel

Softcom Limited

Aug 2022 - Oct 2022 (2 months)

Served as day-to-day contact for assigned Coca‑Cola promotion accounts during a 3-month contract, coordinating customer needs, resolving issues and documenting best practices to maintain satisfaction.

Customer Success Account Management CRM Documentation Relationship Building

Customer Service Agent

Stee-B Makeover

Sep 2019 - Aug 2022 (2 years 11 months)

Handled inbound calls, bookings and transactions, provided proactive customer outreach and collected and analyzed feedback to improve service delivery and appointment scheduling.

Booking Customer Outreach CRM Phone Support Scheduling

Class Teacher

TreasureSchools

Sep 2018 - Jun 2022 (3 years 9 months)

Planned and delivered primary curriculum lessons, maintained classroom discipline and assessed pupil progress to support learning outcomes and parent communication.

Lesson planning Classroom Management Assessments Student Engagement Record keeping