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@estheradah
Detail-oriented professional seeking to excel as an Administrative Coordinator.
I am a detail-oriented and highly motivated professional with a strong background in administrative coordination and project management. With a Bachelor of Science from the University of Uyo, I have honed my skills in managing multiple priorities and coordinating cross-functional teams. My experience as an Administrative Assistant at ACME Solutions allowed me to streamline workflows and improve team efficiency, achieving a 30% reduction in administrative errors.
In my role at ACME Solutions, I successfully coordinated daily operations for a distributed team of over 15 freelancers, utilizing tools like Asana and Slack to ensure timely task completion and clear communication. My commitment to operational excellence has driven impactful results in innovative AI initiatives. Additionally, my customer service experience at Roofus further enhanced my problem-solving skills, where I resolved over 95% of customer inquiries on the first contact, significantly boosting customer satisfaction.
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Work history, roles, and key accomplishments
Roofus
Jul 2024 - Jun 2025 (11 months)
Resolved over 95% of customer inquiries on first contact, boosting customer satisfaction scores by 20% within six months. Implemented a proactive follow-up process for post-installation support, reducing repeat service calls by 30%.
ACME Solutions
Mar 2021 - Dec 2023 (2 years 9 months)
Coordinated daily operations for a distributed team of 15+ freelancers, ensuring timely task completion across multiple time zones. Managed project workflows using Asana and spreadsheets, streamlining task assignments and tracking progress for data-driven initiatives.
Degrees, certifications, and relevant coursework
Bachelor of Science, Science
Studied a Bachelor of Science degree at the University of Uyo from 2005 to 2011. Gained foundational knowledge and skills in various scientific disciplines.
Software and tools used professionally
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