Cristen Schaeffer

Operated office equipment, produced and managed confidential correspondence, and maintained tracking systems to ensure timely completion of regional personnel tasks and accurate recordkeeping under Regional Personnel Administrator supervision.

Assigned ICD-10-CM and CPT codes for outpatient records across Family Medicine, E/M, in-office procedures, urgent care, and diagnostic ancillaries while consistently meeting productivity and quality standards.

Performed high-volume pro-fee outpatient coding (ICD-10-CM/CPT) for Family Medicine, OB/GYN, rural health clinics, urgent care, pathology, and diagnostic ancillaries, resolving coding queries and meeting productivity benchmarks.

Reviewed inpatient records and assigned ICD-10-CM codes for traumatic brain injury patients and ancillary services, supported precertification/authorization and UB-04 coding to improve billing accuracy and claims processing.

Coded and billed outpatient professional claims and in-house infusion services (ICD-10-CM, CPT, HCPCS), managed AR posting, denial resolution, pre-authorizations, and patient collections to optimize reimbursement.

Processed high-volume customer transactions, balanced cash drawers and vaults, trained new staff on cash handling, and supported audit preparations to maintain financial accuracy and compliance.

Managed legal clerical tasks including filing court documents, mail distribution, record retention, and receptionist duties to support efficient office operations and legal staff needs.

Completed a Legal Secretary Certificate course between April and June 2024 (pending final grades reported).

Completed Paralegal Course 1 & 2 (Aug–Dec 2020) and advanced paralegal coursework including Constitutional, Criminal, Family, Business, and Intellectual Property law (Jan–Aug 2021) with high scores reported.

Completed CRHC exam training and obtained CRHC certification in 2017.

Completed Medical Terminology & Anatomy course and achieved CPC certification in 2016.

Grade: 4.0 GPA

Completed a Medical Billing and Coding certificate program from December 2012 to September 2013 with a reported 4.0 GPA.

Completed some general education coursework between August 2002 and March 2003; courses finished successfully though no degree was obtained.