At Foundever, I created dashboards, automated workforce-related reporting, and prepared financial, payroll, and client invoice reports. My work also included compliance tracking and labor cost optimization.
As Workforce Management | Reporting Analyst at SYKES Costa Rica, I worked on dashboards, financial and payroll reports, and simplified access to workforce data. I used Excel, SQL, and Power BI for reporting and analysis.
Earlier at SYKES Costa Rica, I worked as a Quality Assurance Agent, maintaining departmental organization and QA metrics and initiating corrective actions. I began in customer service, supporting customers by phone, chat, and email.
