Esteban Quirós
@estebanquirs
Detail-oriented professional specializing in cybersecurity and content moderation.
What I'm looking for
I'm Esteban Alfonso Quirós Campos, a dedicated professional with a strong background in human resources and content moderation. My experience at Amazon as a Human Resources Agent honed my skills in managing sensitive inquiries and ensuring compliance with company policies. I pride myself on my ability to de-escalate situations through empathy-driven interventions, ensuring a positive experience for all parties involved.
Currently, I work at Teleperformance, where I have transitioned from a Content Moderator to a Detection Agent specializing in Trust and Safety. My role involves utilizing OSINT tools to identify potential abusive content and writing detailed reports to inform clients. I also conduct training and quality assurance sessions to enhance the performance of my team. My academic background in Political Science and ongoing studies in cybersecurity further equip me to navigate the complexities of today's digital landscape.
Experience
Work history, roles, and key accomplishments
Quality Assurance Analyst
Teleperformance
Oct 2023 - Present (1 year 8 months)
Audited detection reports for quality assurance and conducted coaching sessions for agents. Developed SOP documents and performed root cause analysis to improve performance.
Detection Agent
Teleperformance
Sep 2023 - Oct 2023 (1 month)
Utilized OSINT tools to identify potential abusive content and wrote detailed reports on detected abuse. Monitored global events and provided tactical intelligence.
Content Moderator Agent
Teleperformance
Mar 2023 - Sep 2023 (6 months)
Reviewed sensitive content online to ensure compliance with client monetization policies. Provided personalized support to agents and assisted with policy enforcement questions.
Human Resources Agent
Amazon DLS
Jun 2020 - Dec 2020 (6 months)
Managed inquiries related to vacations and sick leaves for warehouse workers, ensuring compliance with company and legal requirements. Created tickets for follow-up processes and de-escalated calls through empathy-driven interventions.
Education
Degrees, certifications, and relevant coursework
Esteban hasn't added their education
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