Esha Ahmed
@eshaahmed
I support accurate bookkeeping, accounts payable, records, and customer service operations.
KenyaWhat I'm looking for
I'm currently supporting patients and public service delivery at Tudor Sub-County Hospital, handling SHA registration, patient allocation, data verification, records, inquiries, and administrative coordination.
Across County Government of Mombasa roles, I've managed documentation, reporting, records, scheduling, public inquiries, inspections, and program operations. I bring practical experience working accurately with confidential information in fast-paced public-service environments.
I've also supported accounts payable and receivable, invoice processing, bank reconciliations, cash flow analysis, and financial documentation at Zumo Properties. I'm trained in QuickBooks, Sage Accounting, Tally, and Microsoft Office.
Experience
Work history, roles, and key accomplishments
Customer Care Officer
Tudor Sub-County Hospital – County Government of Mombasa
Feb 2026 - Present (8 months)
Provide professional customer care and front-office support in a healthcare environment, including patient registration, SHA registration, data entry, and service coordination.
Clerical Officer II (Tourism Inspectorate Officer)
County Government of Mombasa – Department of Governance and
Feb 2025 - Present (1 year 8 months)
Conduct inspections and monitoring activities within tourism zones, handle clerical and administrative duties, and support public inquiries and customer service.
Administrative Assistant
County Government of Mombasa – Mombasa Yangu Program Phase V
Jun 2024 - Sep 2024 (3 months)
Provided administrative and office support including documentation, filing, data entry, records maintenance, and reporting for the Mombasa Yangu Program.
Administrative Assistant Intern
County Government of Mombasa – Department of Blue-Economy, A
Mar 2023 - Feb 2024 (11 months)
Assisted with filing, data entry, office organization, scheduling, coordination, and departmental documentation, and provided customer service support to farmers and stakeholders.
Legal Transcription Agent
Adept Technologies Limited
Jun 2021 - Apr 2023 (1 year 10 months)
Produced accurate and timely legal transcripts using transcription tools, reviewed audio content, and managed multiple assignments to meet strict deadlines.
Customer Support Representative
Mercantile Traders Limited
Jan 2016 - Jan 2017 (1 year)
Provided customer support through phone, email, and live chat, resolved inquiries and complaints, and used CRM systems to document interactions and track cases.
Accountant Assistant
Zumo Properties Limited
Sep 2014 - Oct 2015 (1 year 1 month)
Managed accounts payable and receivable, processed invoices, performed bank reconciliations and cash flow analysis, and assisted with financial statement preparation.
Loan Appraisal Officer
Golden Coin Enterprises
Jan 2014 - Aug 2014 (7 months)
Managed loan origination processes, assessed clients' financial needs, analyzed credit reports, prepared loan documentation, and supported regulatory compliance.
Administrative Assistant
Ammarcom Institute
Jan 2013 - Dec 2013 (11 months)
Managed office operations including filing, scheduling, coordination, and documentation, and maintained accurate office and financial records.
Education
Degrees, certifications, and relevant coursework
National Industrial Training Authority (NITA)
Certificate, Information Communication Technology
2018 - 2019
Certificate in Information Communication Technology (ICT) from the National Industrial Training Authority, completed between 2018 and 2019.
Mombasa Airways Training Institute
Diploma, Business Management
Grade: Credit
Diploma in Business Management with credit from Mombasa Airways Training Institute, completed in 2014.
Ammarcom Institute
Certificate, Business Management
Certificate in Business Management from Ammarcom Institute, completed in 2012.
Africa Institute of Research & Development Studies
Certificate, Accounting
Certificate in QuickBooks from the Africa Institute of Research & Development Studies.
Africa Institute of Research & Development Studies
Certificate, Accounting
Certificate in Sage Accounting from the Africa Institute of Research & Development Studies.
Ammarcom Institute
Certificate, Accounting
Certificate in Tally Accounting from Ammarcom Institute.
Ammarcom Institute
Certificate, Computer Applications
Certificate in Microsoft Office Suite from Ammarcom Institute.
Yaris Institute of IT & Business Studies
Certificate, Office Administration
Certificate in Office Professional & Computer Studies from Yaris Institute of IT & Business Studies.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
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