Ese Chokor

At Website Hive Agency, I respond to customer inquiries across live chat, email, phone, and social media while guiding clients toward suitable website design, development, and digital marketing services.

I manage requests, track project progress, maintain CRM records and support tickets, and escalate complex technical concerns to design and development teams. My focus is clear communication, timely updates, and positive customer experiences that encourage repeat business.

As Founder and Customer Support Specialist at Cupid Fit, I supported customers through WhatsApp, Instagram, and email with product recommendations, sizing, pricing, orders, deliveries, returns, and exchanges. I maintained a 95%+ customer satisfaction rate through prompt responses and effective issue resolution.

During my UI/UX Product Design internship at Speta Business and Skills Academy, I designed responsive web and mobile interfaces in Figma, conducted user research, and created wireframes and interactive prototypes. I also led day-to-day task allocation for fellow team members during my national service.