Juan Escamilla
@escamillajuan
I support customers and operations across orders, logistics, inventory, and supplier coordination in English and Spanish.
MexicoWhat I'm looking for
At Centro Ferretero Contreras, I provide daily customer service across in-person, phone, and digital channels while supporting purchasing, inventory, invoicing, sales, and supplier communication.
I resolve customer concerns, follow up on orders and special requests, and train employees to deliver accurate, consistent service.
Previously, I supported ocean import shipments at DVR Forwarding and order tracking at Arrow Electronics, using Oracle and Microsoft Excel to keep customers and internal teams informed.
Experience
Work history, roles, and key accomplishments
Administrative and Operations Manager
Centro Ferretero Contreras
Mar 2020 - Present (6 years 6 months)
Provide daily customer service in person, by phone, and through digital channels. Coordinate purchasing, inventory, invoicing, sales support, and supplier communication, and train employees to maintain consistent service.
Ocean Freight Operations and Customer Service
DVR Forwarding
Aug 2019 - Dec 2019 (4 months)
Prepared documentation for ocean import shipments and monitored each shipment through the import process. Answered customer questions by phone and email and coordinated customs clearance with brokers.
Supported customers and internal teams with purchase order status, delivery updates, and follow-up. Prepared reports and used Oracle and Microsoft Excel to track orders and coordinate with departments.
Education
Degrees, certifications, and relevant coursework
Universidade Europeia
International Semester, Supply Chain Management, Human Resources, and Governance Models
Completed an international semester at Universidade Europeia in Lisbon, Portugal, focusing on Supply Chain Management, Human Resources, and Governance Models.
Universidad del Valle de Mexico
Bachelor's Degree, International Business Management
2015 - 2019
Pursued a Bachelor's Degree in International Business Management at Universidad del Valle de Mexico, UVM Campus Zapopan, from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Job categories
Skills
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