Eryn Sanchez

Supported an infant classroom as an Assistant Guide in a Montessori early-learning environment.

Coordinated complex travel details around client needs, budgets, and changing circumstances in a fully remote environment. Built trust through clear communication, proactive problem-solving, and dependable follow-up.

Analyzed submissions, inspections, and loss histories to make accurate, timely decisions within established guidelines. Managed a high-volume workload while maintaining detailed records, regulatory compliance, and consistent follow-through.

Conducted investigations and documented complex auto, property, and liability claims with accuracy and professionalism. Explained processes with empathy, negotiated solutions, and maintained organized files through resolution.

Supported customers across phone, chat, and email while resolving concerns and communicating product information clearly. Collaborated with teammates to strengthen shared knowledge, address escalations, and create inclusive experiences.

Provided customer service support in a remote capacity.

Mentored staff, supported managers with goal-setting and task delegation, and modeled initiative and accountability. Built rapport through attentive listening, thoughtful recommendations, and consistent customer care.

Represented the company in sales activities within a designated territory.

Led daily operations, scheduling, staff coaching, and performance development across front- and back-of-house teams. Maintained an orderly, service-focused environment while balancing competing priorities in a fast-paced setting.

Bachelor of Science in Hotel and Restaurant Management from Northern Arizona University.