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Eryn LondonEL
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Eryn London

@erynlondon

Programme Manager who builds efficient, empathetic client lifecycles and training programmes.

Israel
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What I'm looking for

I’m looking for program management or customer success roles in health and social care or community-focused organisations. I want to apply stakeholder engagement, process improvement, and training design to create programmes that are efficient and empathetic.

I build programmes that bridge operational efficiency with human connection. I specialise in managing client lifecycles, nurturing stakeholder relationships, and managing and designing training programmes, whether that’s onboarding new clients, developing training content, or ensuring CRM systems support team productivity.

At the Point of Care Foundation, I oversaw the licence renewal process for 230+ health and social care organisations across the UK and Ireland. I redesigned licence renewal workflows and improved CRM data integrity, driving a measurable increase in on-time payment rates and operational efficiency, then implemented analytics to track facilitator training attendance and forecast future resource needs.

Previously, I designed and launched a multi-faith chaplaincy training programme at the University of Surrey with strong stakeholder buy-in and positive feedback. I’ve also authored and facilitated volunteer training work as Programme Manager for the Honeycomb Project, and I thrive at the intersection of planning, data, and people—creating programmes that are both efficient and empathetic.

Experience

Work history, roles, and key accomplishments

The Point of Care Foundation logoTF

Programme Manager – Schwartz Rounds

Apr 2023 - Dec 2025 (2 years 8 months)

Manage the full client lifecycle for 230+ health and social care sites across the UK and Ireland, including NHS Trusts, Higher Education Institutions, County Councils, national charities, veterinary clinics and others, overseeing onboarding, licensing, implementation, and renewal while serving as a consistent point of contact for stakeholders.
Redesigned licence renewal workflows and improved CRM

University of Surrey logoUS

Chaplaincy training development consultant

Jul 2021 - Sep 2025 (4 years 2 months)

Designed and launched a comprehensive multi-faith chaplaincy training programme that received positive feedback from university chaplains and stakeholders

Engaged university staff and stakeholders through effective presentations, securing their support and commitment to the training programme

US

Chaplaincy Training Consultant

University of Surrey

Jul 2021 - Sep 2025 (4 years 2 months)

Designed and launched a multi-faith chaplaincy training programme that received positive feedback from university chaplains and stakeholders. Engaged university staff and stakeholders through presentations to secure support and commitment to the programme.

RU

Programme Manager - Lay Chaplaincy

Reform Judaism and Liberal Judaism UK

Feb 2021 - Feb 2024 (3 years)

Developed, authored, and led a comprehensive training programme for community-based volunteers aligned with community needs. Presented progress reports and research findings to community stakeholders and an advisory council, collaborating with educators and local organisations to deliver seminars and workshops.

Reform Judaism and Liberal Judaism UK logoRU

Program Manager - Lay Chaplaincy Development Programme

Feb 2021 - Feb 2024 (3 years)

Developed, authored, and led a comprehensive training programme for community-based volunteers, enhancing skills and engagement in alignment with community needs

Presented detailed progress reports and research findings to community stakeholders and advisory council, ensuring transparency and informed decision-making

Collaborated with educators and local organisations to create and deliver educa

Elan Properties Ltd logoEL

Executive Assistant

Nov 2020 - Mar 2023 (2 years 4 months)

In my role as an Executive Assistant at Elan Properties Ltd, I efficiently managed the director's diary, optimized travel arrangements, and utilized Microsoft Office tools to support executive decision-making and communication.

• Streamlined scheduling for efficient time management.
• Coordinated complex travel arrangements for business and personal trips.
• Supported executive decision-making t

JOFA UK logoJU

JOFA UK Scholar in Residence

Sep 2019 - Aug 2021 (1 year 11 months)

As the JOFA UK Scholar in Residence, I led organizational programming aligned with values, managed social media publicity, and represented the organization at events.

• Developed and organized programming in line with organizational values.
• Managed social media publicity and engagement.
• Represented the organization at events throughout the UK.

Oak National Academy logoOA

RE Jewish Studies Teacher

Jul 2020 - Jul 2020 (0 months)

Created Jewish studies curriculum for KS3 RE
Recorded and taught 26 lessons about Jewish beliefs and practices

AccuRX logoAC

Office Work, Temporary

Nov 2019 - Jan 2020 (2 months)

Provided administrative support during winter campaign, assisting in recruiting new clients.
Researched and inputted data into the company database.

AC

Temporary Office Work

AccuRX

Nov 2019 - Jan 2020 (2 months)

Provided administrative support during a winter campaign, assisting with recruiting new clients. Researched and inputted data into the company database.

New York-Presbyterian Hospital logoNH

Chaplain Resident

Aug 2017 - Aug 2019 (2 years)

Aug. 2018-present Second Year Chaplain Resident - Palliative Care
Served as a multi-faith chaplain on the palliative care team providing spiritual and religious care to patients, families and staff, attending morning medical rounds, and being present at consultations and family meetings. Presented to the holistic nurses forum on “Clowning and play in adult patient care.” Presented to CPE intern

Anshei Shalom Beni Israel logoAI

Rabbinic Intern

Jan 2017 - Jun 2017 (5 months)

During monthly visits to the community, gave sermons at Shabbat services, taught classes, and assisted rabbi in planning and officiating at community and holiday events.

ACT Jewish Community logoAC

Scholar in Residence

Aug 2016 - Nov 2016 (3 months)

Taught two weekly and two monthly classes to the community. Gave the weekly sermon on Saturday morning services and wrote for the weekly newsletter. Provided pastoral care to community members. Ran a teacher training session on Judaism for Catholic Education. Met with non-Jewish school children to teach about Judaism. Attended community and national functions representing Australian Jewry. Conduct

New York-Presbyterian Hospital logoNH

CPE- Chaplain Intern

May 2016 - Aug 2016 (3 months)

Served as a multi-faith chaplain in MIlstein and CHONY providing spiritual, religious and emotional support to patients, families and staff. Worked as the on-call chaplain working on weekends. Facilitated spirituality group for patients and families in the psychical rehabilitation unit. Completed 1 unit of CPE.

Beit Moses logoBM

Therapeutic Recreation Specialist

Dec 2011 - Apr 2016 (4 years 4 months)

Created and facilitated programming for residents in nursing care, such as daily exercise class; weekly discussion groups; virtual tours around the world; holiday programming; group word puzzles; and art projects. Initiated a yearly “ball” for the nursing care residents.

Camp Ramah In The Berkshires logoCB

Teacher/Rakezet Daber/Cornerstone Liason

Jun 2011 - Aug 2015 (4 years 2 months)

2011-2015 Judaic Studies Teacher
Taught daily Judaic studies classes to campers aged 8-17. Facilitated daily prayer services. Advised counselors helping them add creativity and Jewish content into programing.
2012-2015 Daber Coordinator
Coordinated the Daber fellowship program, which facilitates second year and older staff to increase Hebrew language usage throughout camp. Worked with fellows to

CB

Teacher, Rakezet & Cornerstone Liaison

Camp Ramah In The Berkshires

Jun 2011 - Aug 2015 (4 years 2 months)

Taught daily Judaic studies classes to campers aged 8–17 and facilitated daily prayer services. Coordinated the Daber fellowship programme and advised Cornerstone fellowship leaders.

Mt. Freedom Jewish Center logoMC

Rabbinic Intern

May 2014 - Jun 2014 (1 month)

Taught a daily halacha
Taught Jewish education classes for the community
Wrote weekly divrei Torah for the bulletin as well as a weekly speech.

J-Town Playhouse logoJP

Director

Nov 2013 - Mar 2014 (4 months)

Directed "Division Avenue" by Miki Bone
http://www.divisionavenue.net/current_bios.html

Emunah V'Omanut logoEV

Drama Teacher

Nov 2010 - Jun 2013 (2 years 7 months)

Taught basic drama skills and theatre history.
Created original work with students based on Biblical texts.

PS

Assistant Director of Recruitment

Pardes Institute of Jewish Studies

Sep 2011 - Dec 2011 (3 months)

Coordinated class visits and information for potential students and completed data entry of participants from various institution programmes.

Pardes Institute of Jewish Studies logoPS

Interium Assistant Director of Recruitment

Sep 2011 - Dec 2011 (3 months)

Coordinated class visits and information for potential students. Data entry of participants from various programs run by the institution.

Pardes Institute of Jewish Studies logoPS

Student Fellow

Aug 2010 - Jun 2011 (10 months)

Assisted with grading placement exams and placing new students. Coordinated class visits and information for potential students. Data entry of participants from various programs run by the institution.

Nesiya logoNE

Counselor-Educator

May 2010 - Sep 2010 (4 months)

· Responsible for thirty-seven 15-18 year old kids while traveling through Israel.
· Teach Jewish texts in relation to the trip.
· Act as an advisor to the campers while working on artistic projects.
· Facilitate activities and group meetings.

Kedma logoKE

International Campaign Coordinator

Apr 2010 - Sep 2010 (5 months)

• Work with communities outside of Israel to run community service programs that connect with Israel.
• Create quarterly newsletter.
• Create educational materials and programs in relation to international campaigns.

Young Judea logoYJ

Drama Teacher

Apr 2010 - Jun 2010 (2 months)

Teach about theatre for social change to students studying in Israel for their gap year between high school and college.
Direct a play that has relevance to theatre for social change.
Teach basic theatre skills.

Midreshet Devora logoMD

Rakezet

Feb 2010 - Jun 2010 (4 months)

• Create and facilitate fun and educational programs.
• Act as a liaison between the students and the administrators.
• Provides counseling and support to students.

Mt. Freedom Jewish Center logoMC

Talmud Teacher

Oct 2009 - Feb 2010 (4 months)

Developing and teaching a Talmud class for women of all levels and backgrounds. Each week we look at a different topic and learn a section of Talmud.

CR

Spa for the Soul Jr. Coordinator

Chabad of Randolph

Oct 2009 - Feb 2010 (4 months)

Developed and taught a class for girls aged 10–14 exploring Jewish women in the Bible to encourage conversation about self-esteem, confidence, identity, prayer, and inner and outer beauty.

Chabad of Randolph logoCR

Spa for the Soul Jr. Coordinator/Teacher

Oct 2009 - Feb 2010 (4 months)

Develop and teach a class for girls aged 10-14 looking at Jewish women in the Bible to open up conversation about self-esteem, confidence, identity, prayer, inner and outer beauty, and more.

Joseph Kushner Hebrew Academy logoJA

Substitute Teacher

Oct 2004 - Feb 2010 (5 years 4 months)

Teach lesson plans provided by teacher.
Manage classroom behavior and lead group activities.

The Sinai School logoTS

Substitute Teacher

Oct 2004 - Feb 2010 (5 years 4 months)

Teach lesson plans provided by teacher.
Provide support and guidance for students with various physical and learning disabilities.

WS

Cheder Teacher & Bar Mitzvah Tutor

West London Synagogue

Oct 2008 - Jul 2009 (9 months)

Planned and taught weekly lessons on Judaism in relation to modernity for 11–12 year olds and taught and tested Hebrew language for ages 10–13. Served as a Bar Mitzvah tutor teaching Hebrew reading skills and supporting students with their Torah portion, Jewish history, laws, and customs.

Alyth North Western Reform Synagogue logoAS

Bar Mitzvah Teacher

Oct 2008 - Jul 2009 (9 months)

· Plan and teach weekly lessons about prayer and the meaning of the prayers said on the Sabbath to 11-12 year olds.

West London Synagogue logoWS

Cheder (Hebrew School) Teacher and Bar Mitzvah Tutor

Oct 2008 - Jul 2009 (9 months)

• Plan and teach weekly lessons about Judaism in relation to modernity to teach to 11-12 year olds.
• Teach and test students age 10-13 in Hebrew language.

Bar Mitzvah Tutor
• Teach Hebrew reading skills.
• Teach the students about their Torah portion for their Bar Mitzvah.
• Teach the students about Jewish history, laws and customs.

Bon Appetit Catering logoBC

Office Assistant

Oct 2006 - Jul 2008 (1 year 9 months)

Mashgiach
Watch over food in the Kosher kitchen ensuring that Kashrut (Kosher) guidelines are followed.
Supervise Kosher food at catered events ensuring that Kashrut (Kosher) guidelines are observed.; Work with office administration to market weekly menus.

Holocaust Memorial Exhibit logoHE

Organizer

May 2007 - May 2008 (1 year)

Initiated the idea to have a memorial.
Developed exhibits educating people about the Holocaust.
Worked with organizations in the community to advertise and get informational posters.

Goucher College Admissions logoGA

Tour Guide

Oct 2004 - May 2008 (3 years 7 months)

Give guided tours of the college to perspective parents, students and guidance counselors.
Act as a representative of the college to perspective parents students and guidance counselors.

Ezrat Avot logoEA

Intergenerational Intern

Jan 2007 - Jan 2008 (1 year)

· Developed and wrote an intergenerational holiday program for older adults and college-aged students.
· Organized an intergenerational holiday celebration for older adults and students.

Academic Center logoAC

Hebrew Tutor and Supplemental Instructor

Oct 2004 - Jul 2007 (2 years 9 months)

Prepare lesson plans for group tutoring sessions.

AC

Hebrew Tutor & Supplemental Instructor

Academic Center

Oct 2004 - Jul 2007 (2 years 9 months)

Prepared lesson plans for group tutoring sessions and provided Hebrew tutoring and supplemental instruction.

Education

Degrees, certifications, and relevant coursework

YM

Yeshivat Maharat

Smicha, Halacha & Judaic studies

2015 - 2017

SL

Suise Bradfield Women's Institute of Halachic Leadership

Smicha (Rabbinic Ordination), Jewish/Judaic Studies

2012 - 2015

Completed a five-year Halacha program covering the laws of marriage, death, kashrut, Shabbat, and family purity, earning Smicha (Rabbinic Ordination).

SL

Suise Bradfield Women's Institute of Halachic Leadership at Midreshet Lindenbaum

Smicha (Rabbinic Ordination), Jewish/Judaic Studies

2012 - 2015

A 5 year program to get smicha. We study the laws of marriage, death, kashrut, shabbat, and family purity.

A five year Halacha program.

PS

Pardes Institute of Jewish Studies

Judaic Studies

2010 - 2011

GL

Goldsmiths, University of London

MA, Applied Drama: Theatre in Educational

2008 - 2009

GC

Goucher College

BA, Theatre

2004 - 2008

TJ

The Hebrew University of Jerusalem

Bachelor of Arts (B.A.)- Semester Abroad, Judaic studies and theatre

2006 - 2006

TH

Tochnit Ayelet Hashachar

Midrasha Year

2003 - 2004

Tech stack

Software and tools used professionally

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