Open to opportunities

Erninia Dumling

@erniniadumling

Message

Detail-oriented IT graduate with hands-on experience in customer service.

Philippines

Message

What I'm looking for

I am looking for a position that allows me to apply my IT skills and grow professionally in a collaborative environment.

I am a motivated Information Technology graduate with a solid foundation in programming, database systems, and web development. My academic journey at Ilocos Sur Polytechnic State College equipped me with practical skills, culminating in a capstone project focused on library book management using modern web technologies. I thrive in dynamic environments and am eager to apply my knowledge in real-world settings.

Throughout my career, I have gained valuable experience in various roles, including as a Contact Service Crew and Enumerator. My time at SM taught me the importance of customer service, where I efficiently handled transactions and addressed customer concerns. As an Enumerator for the Philippine Statistics Authority, I honed my data collection and communication skills, ensuring accurate documentation and adherence to protocols.

In addition to my technical skills, I possess strong organizational abilities and am proficient in Microsoft Office applications. I am passionate about continuous improvement and am eager to contribute to team success while further developing my career in a supportive and growth-oriented environment.

Experience

Work history, roles, and key accomplishments

Service Crew/Cashier

Jollibee

Jan 2018 - Feb 2019 (1 year 1 month)

Handled customer transactions accurately and efficiently using POS systems. Provided courteous service and addressed customer concerns promptly.

Customer Service Food Preparation Inventory Management Teamwork

Graphic Design Intern

HYTEC Power Inc.

Jan 2025 - Present (7 months)

Gained practical experience in graphic design for marketing materials. Assisted in creating visual content for various company needs.

Graphic Design Canva Adobe Photoshop

Office Staff/Encoder

RDS Electrical Services

Jan 2022 - Present (3 years 7 months)

Performed data encoding and prepared basic reports for office use. Organized documents and maintained records using Microsoft Excel.

Data Encoding Report Writing Microsoft Excel

Enumerator

Philippine Statistics Authority

Jan 2020 - Present (5 years 7 months)

Conducted surveys and interviews in the field following PSA protocols. Collected and documented data accurately from respondents.

Data Collection Interviewing Documentation Data Entry

Sales Staff/Cashier

CG Vape Shop

Jan 2019 - Present (6 years 7 months)

Assisted customers with product selection and provided usage guidance. Maintained clean and organized displays; restocked inventory as needed.

Product Knowledge Inventory Management Sales Customer Relationship Management

Caregiving Intern

Balay Taripato

Jan 2017 - Present (8 years 7 months)

Provided basic health care and support for the elderly, focusing on hygiene care and patient assistance. Monitored vital signs and ensured patient comfort.

Patient Care Hygiene Assistance Vital Signs

Education

Degrees, certifications, and relevant coursework

Ilocos Sur Polytechnic State College

Bachelor of Science, Information Technology

2021 - 2025

Gained foundational and practical knowledge in programming, database systems, web development, and IT support. Completed a capstone project focused on library book management using modern web technologies.

Data Center College of the Philippines – Vigan

Caregiving NCII, Caregiving

Trained in providing basic health care and support for the elderly. Completed hands-on internship at Balay Taripato, focusing on hygiene care, patient assistance, and monitoring vital signs.