ERNEST MWANDUMBYA

Facilitates English Language and Communication Skills classes to tourism and hospitality students. Develops and implements engaging curricula tailored to the tourism and hospitality industry.

Delivered Life Skills, Communication Skills and Customer Care training for PMO-YLED-sponsored NCT consultancy programme.

Delivered Communication Skills and Confidence Building training for SBL-sponsored NCT consultancy programme.

Ensured compliance with institutional quality standards in teaching and learning processes. Conducted internal audits and recommended improvements to maintain accreditation standards.

Designed and supervised the delivery of short courses in tourism and hospitality programs. Managed language training programs.

Coordinated student admissions processes, ensuring timely and accurate documentation. Facilitated student enrollment and orientation programs to provide a seamless onboarding experience.

Oversaw academic and operational activities within the department. Facilitated collaboration among staff to enhance student outcomes.

Trained Food Production students on Customer Service Skills under a consultancy assignment.

Interviewed staff and students as part of a Search Committee to fill leadership positions after tenure expiry.

Worked as a customer service agent for PCCI Group, a customer experience outsourcing consultancy contracted by Tigo Tanzania to manage its call centre operations. Received inbound customer calls and handled customer complaints and inquiries on behalf of Tigo.

Bachelor of Education in Languages and Management from Mzumbe University, Morogoro, Tanzania, from 2013 to 2015.

Advanced Certificate of Secondary Education from Sangu Secondary School, Mbeya, Tanzania, from 2009 to 2011.

Certificate of Secondary Education from Arage Secondary School, Mbeya, Tanzania, from 2005 to 2008.