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Ernest Metelus

@ernestmetelus

Help Desk Technician at Verteks Consulting, Inc., resolving hardware, software, and network issues for small business clients.

United States

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At Verteks Consulting, Inc., I delivered Tier 1 help desk support for small business clients, resolving hardware, software, and network issues. I provided remote assistance with PCs, printers, email, and account access, and documented recurring issues in knowledge base articles.

At Performance Team, I support warehouse control systems, shipment tracking, and staff training through SOPs and system documentation. My experience also includes logistics systems support with the U.S. Army Reserves and U.S. Army, and system troubleshooting and technology training at Amazon.

Experience

Work history, roles, and key accomplishments

Current

Logistics Specialist (Tech & Systems Focus)

Current

Performance Team

Apr 2022 - Present (4 years 6 months)

Supported warehouse control systems, ensuring accurate data entry and shipment tracking. Developed SOPs and system documentation to improve training and process consistency.

Warehouse Control Systems Data Entry Shipment Tracking SOP Development Documentation Troubleshooting

Transportation Management Coordinator

U.S. Army Reserves

Jan 2021 - Dec 2024 (3 years 11 months)

Operated automated data systems to process logistics and shipping records. Provided technical guidance and trained new personnel on logistics systems.

Logistics Systems Data Processing Technical guidance Training Documentation

Help Desk Technician

Verteks Consulting, Inc.

Jan 2021 - Dec 2022 (1 year 11 months)

Delivered Tier 1 help desk support for small business clients, resolving hardware, software, and network issues. Provided remote assistance and documented recurring issues to improve self-service.

Tier 1 Support hardware troubleshooting Software Troubleshooting Remote Support Ticketing Systems VPN WiFi VoIP Documentation Knowledge Base

Transportation Management Coordinator (Active Duty)

U.S. Army

Dec 2018 - Dec 2020 (2 years)

Managed logistics software for shipment planning, scheduling, and reporting. Performed quality control audits and implemented process improvements to reduce errors.

Logistics Software Shipment Planning Scheduling Reporting Quality Control Process Improvement

Warehouse Manager (L-2)

Amazon

Jan 2016 - Aug 2018 (2 years 7 months)

Supervised two shifts, overseeing 1,000+ packages daily with 99.5% pick accuracy. Supported system upgrades and trained associates on new technology tools.

Warehouse Management Shift Supervision System Upgrades Training Troubleshooting