EAErnest Adams
@ernestadams
Support Engineer with 3+ years of experience in technical support.
KenyaWhat I'm looking for
I am a dedicated Support Engineer with over three years of experience in real-time technical support and troubleshooting, particularly in compliance and security challenges. My ability to swiftly resolve issues and streamline workflows has significantly improved customer experiences through proactive communication and effective knowledge sharing.
Throughout my career, I have demonstrated a proven track record in risk management and incident response, ensuring reliable support during critical moments. My recent role as a SOC Analyst involved applying CRISC frameworks for ISO 27001 audits and executing root-cause analysis for numerous breaches, which enhanced security protocols and facilitated clear communications during compliance reviews.
With a strong foundation in network security and customer support, I have successfully implemented risk assessments and disaster recovery strategies, collaborating with teams to address urgent technical issues. I am passionate about leveraging my skills to contribute to a dynamic organization focused on innovation and excellence.
Experience
Work history, roles, and key accomplishments
SOC Analyst
State Department for Forestry
Jul 2024 - Feb 2025 (7 months)
Applied CRISC frameworks for ISO 27001 audits while engaging with internal teams to resolve real-time technical inquiries. Executed root-cause analysis for 15+ breaches using NIST playbooks, facilitating prompt technical troubleshooting and support. Optimized security protocols through FortiGate/Cisco ASA rule enhancements, aiding in clear communications during compliance reviews.
IT Specialist
FrinkieTech
Jan 2022 - Mar 2024 (2 years 2 months)
Resolved unauthorized access cases and deployed secure VPNs in alignment with DPA standards, ensuring rapid and effective technical support. Upgraded network infrastructures for 10+ clients with Cat6/fiber solutions, boosting uptime and enabling reliable real-time assistance.
Network Security Engineer
Netrunner
Mar 2022 - Jan 2024 (1 year 10 months)
Streamlined PCI-DSS/KYC documentation with IT Glue/Liongard, reducing audit preparation time by 40% and supporting immediate inquiry responses. Implemented CRISC-based risk assessments for 500+ endpoints, delivering rapid technical troubleshooting and customer-oriented support. Designed disaster recovery strategies for critical banking systems, collaborating with teams to address urgent technical
Education
Degrees, certifications, and relevant coursework
Jaramogi Oginga Odinga University of Science and Technology
Bachelor of Science, Computer Security and Forensics
2020 - 2024
Completed a Bachelor of Science degree with a focus on Computer Security and Forensics. Gained expertise in various aspects of cybersecurity and digital forensics.
Kisumu Boys High School
Certificate of Secondary Education (KCSE), General Studies
2015 - 2019
Obtained a Certificate of Secondary Education (KCSE) from Kisumu Boys High School. Developed foundational knowledge across various subjects.
Availability
Location
KenyaAuthorized to work in
Job categories
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