Open to opportunities

Michael Boen

@michaelboen

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Information Technology support and cybersecurity specialist with extensive expertise.

Kenya

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What I'm looking for

I am looking for a role that challenges my skills in cybersecurity and IT consulting, offers opportunities for professional growth, and allows me to contribute to innovative projects in a collaborative environment.

I am an Information Technology support and cybersecurity specialist with three years of experience in the field. My expertise encompasses cybersecurity, data privacy, information security risk management, and secure cloud technologies. I have successfully managed and launched various IT projects, focusing on infrastructure setup and network security.

At O Pensol Ltd., I provided end-to-end IT consulting services for over 60 clients, enhancing their cybersecurity frameworks and optimizing system performance. My role at the FIFA World Cup involved monitoring IT infrastructure security and improving operational efficiency by 20% through effective risk assessment and technical support.

My educational background includes a Cybersecurity Bootcamp from Moringa School, and I hold several certifications, including CompTIA Security+. I am passionate about leveraging my skills to enhance organizational security and contribute to innovative IT solutions.

Experience

Work history, roles, and key accomplishments

Current

Information Technology Consultant

Current

Opensol Ltd.

Jan 2024 - Present (1 year 6 months)

Provided end-to-end IT consulting services for over 60 clients, focusing on infrastructure setup, cybersecurity, cloud migrations, and system optimization. Delivered Microsoft 365 migrations, security audits, and staff training to improve cloud adoption and user awareness for more than 20 users.

Cloud Migration Cybersecurity IT Consulting Optimization Security Auditing Data Privacy Network Security IT Risk Management

Safety and Security Operations Committee

FIFA World Cup | QTRS

Jan 2022 - Dec 2023 (1 year 11 months)

Monitored and enforced security of IT infrastructure across two event zones, troubleshooting access control issues and system configurations. Provided technical support for over 6 security surveillance systems and assisted with network troubleshooting.

Infrastructure Technical Support Risk Assessment Security & Surveillance System Configuration Incident Response Security Protocols

Sales & Technical Support Associate

Pedrocks Insurance Agency

Jan 2021 - Dec 2022 (1 year 11 months)

Advised over 20 clients on IT security policies related to digital insurance solutions. Collaborated on delivering customer support for software applications, ensuring smooth operation and troubleshooting technical issues, achieving a 95% resolution rate within 24 hours.

Security Policies Customer Support Troubleshooting CRM Systems Data Security

Retail Sales & IT Support Assistant

LC Waikiki TRM & Sarit Centre Branch

Jan 2020 - Dec 2021 (1 year 11 months)

Assisted in troubleshooting over 10 POS (Point-of-Sale) systems, ensuring smooth retail operations and reducing checkout downtime by 25%. Conducted quarterly inventory system audits of over 10,000 SKUs, identifying discrepancies and resolving database errors with 98% accuracy.

Point of Sale Inventory Management Database Management Electronic Transactions Retail Operations

Education

Degrees, certifications, and relevant coursework

Moringa School

Cybersecurity Bootcamp, Cybersecurity

Grade: CompTIA Certified

Completed a comprehensive cybersecurity bootcamp, gaining expertise in various aspects of cybersecurity. Acquired CompTIA certification, demonstrating proficiency in security principles and practices.