Eris Arvin Diwa

Reviewed contract-specific credential requirements and verified licenses, certifications, and employment eligibility. Maintained accurate onboarding statuses, performed final personnel-file audits, and escalated compliance risks.

Provided remote administrative, client communication, recruitment, and business development support. Managed pre-employment screening, reviewed resumes, and coordinated with managers to ensure accurate handling of candidate and client information.

Oversaw day-to-day operations and tenant relations while maintaining organized administrative processes. Provided leadership, training, and coaching to property management teams and conducted performance evaluations.

Reviewed incoming insurance claims and verified information against policy conditions. Accurately recorded claim information and maintained organized claim files for auditing and reporting.

Supported customers under an Amazon eCommerce account through voice and nonvoice interactions. Monitored and evaluated customer interactions for quality and process adherence, and generated reports on quality findings.

Received, logged, prioritized, and managed customer tickets using Zendesk. Maintained accurate customer records, escalated issues, and created online community announcements and events.

Assisted in organizing retail store design materials, layouts, and visual merchandising requirements. Supported space planning and coordinated with the store design team on design implementation.

Completed coursework in Basic Animation and Website Creation from 2005 to 2007.