Erion Baliko

Provided phone and written support to international customers in Italian, English, and Spanish, managing accounts and assisting with IT-related products. Processed and tracked customer inquiries via email, phone, and online meetings, collaborating with marketing and customer service to optimize processes.

Provided first and second level support for end users via phone, email, and ticketing system, analyzing and resolving technical issues. Troubleshot hardware, software, network, and operating systems, and prioritized tickets based on service level requirements.

Supported international markets in IT, healthcare, telecommunications, logistics, and automotive. Built and maintained cross-border customer relationships, qualified new business contacts, and coordinated with cross-functional teams to improve customer service and internal processes.

Provided technical customer and user support in first and second level environments for internet and software solutions. Assisted with software installation and configuration, documented issues and solutions, and escalated complex cases while maintaining reliable customer communication.

Completed a double degree program in Business Administration and Law from 2004 to 2009.

Earned a professional diploma in computer applications, providing vocational IT qualification.

Completed a one-year master's program in Information Technology and Information Systems.