Open to opportunities

Erin Ross

@erinross

Message

Customer-focused retail keyholder with strong event and creative experience.

United Kingdom

Message

What I'm looking for

I seek a customer-focused role with responsibility (keyholder/management or events), opportunities to use creative skills, clear progression, supportive team culture, and hands-on operational duties.

I am an approachable, adaptable retail and events professional with extensive hands-on experience running shops, managing tills and cashing-up, opening and closing premises as a keyholder, and operating independently for full days. I combine strong customer service skills with practical store duties—restocking, pricing, preparing food, answering phones—and demonstrated responsibility for cash, deliveries and shop security.

I also bring creative and project experience: planning and running market stalls, producing and promoting zines, designing marketing materials and websites, and organizing in-shop events and charity activities. I am organised, a fast learner, confident managing small teams or helpers, and keen to apply my retail, event and creative skills in a customer-focused role.

Experience

Work history, roles, and key accomplishments

Current

Retail Assistant

Current

Stuart's

Sep 2024 - Present (1 year 4 months)

Manage daily shop operations including opening/closing, cashing up and keyholder duties; prepared food, restocked inventory and maintained cleanliness while delivering customer service across full shifts.

Cash Handling Food Preparation Customer Service Till Operation Cleaning Keyholder

Current

Market Stall Operator

Current

Self Employed

Jan 2019 - Present (7 years)

Planned, prepared and ran stalls at art markets and conventions, managed product inventory and cash, supervised helpers and promoted events via social media to drive sales.

Event Planning Merchandising Cash Handling Inventory Management Team Supervision Customer Engagement

Current

Zine Project Coordinator

Current

Zine Projects

Jan 2017 - Present (9 years)

Coordinated production and promotion of zines, managed budgets and deadlines, liaised with contributors, and handled packaging, shipping and web promotion.

Project Coordination Budgeting Packaging Social Media Content Promotion

Customer Service Assistant

Odeon

Jun 2023 - Feb 2024 (8 months)

Served customers at cinema concessions and front-of-house, performed ID checks, sold tickets and snacks, managed bookings and maintained public areas to improve customer experience.

Customer Service Ticketing Concessions Food Service Cleaning

Retail Sales Assistant

Paperchase

Nov 2022 - Apr 2023 (5 months)

Handled high-volume sales and customer enquiries at a busy Edinburgh store, managed till operations, restocked and merchandised products, and maintained efficient queue flow.

Customer Service Till Operation Merchandising stock replenishment Queue Management Pricing

Shop Manager / Assistant

East Neuk Books

Jan 2019 - Jul 2022 (3 years 6 months)

Managed shop operations including opening/closing, cash handling and banking, stock management, events planning and online order fulfilment while creating marketing materials and email newsletters.

Cash Handling Stock Management Event Planning Email Marketing Customer Service Visual Merchandising