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Erin Mihalte

@erinmihalte

I improve contact center operations, simplify complex systems, and create smooth, supportive experiences for customers and teams.

United States

Message

What I'm looking for

I'm looking to lead operations, customer experience, or contact center teams through complex processes, system transitions, and high-volume change while coaching staff and creating clear, reliable experiences for customers and partners.

At Anywhere Leads, I supported omnichannel contact center operations across two CRM environments, ensuring smooth workflows, consistent service quality, and clear communication during high‑volume periods and major system transitions.

I’ve guided customers, agents, vendors, and internal teams through complex relocation and real estate programs, bringing calm structure to change — including Amazon Connect’s pilot and rollout — by translating detailed systems and processes into clear, actionable guidance.

I love the heart of operations: understanding the ins and outs of a process, spotting what isn’t working, and shaping it into something clearer and more efficient. I bring a warm, supportive approach to program and customer experience work, and I’m at my best when I can improve systems and create thoughtful, reliable workflows.

Experience

Work history, roles, and key accomplishments

Operations Manager

Anywhere Real Estate

Jan 2023 - Mar 2026 (3 years 2 months)

Managed an omnichannel contact center team, growing it from six to ten employees and leading operational preparation for a CRM migration to Amazon Connect. Provided coaching, training, and performance support across two distinct operational environments.

Operations Management Team Leadership Coaching Training CRM Amazon Connect Miro User Flow Mapping Cross Functional Collaboration Communication Skills

Relocation Supervisor

Anywhere Real Estate

Aug 2015 - Dec 2023 (8 years 4 months)

Promoted into a hybrid leadership/operations role supporting real estate and corporate relocation teams. Managed staff, trained new hires, oversaw CRM systems, and processed department accounting functions.

Team Leadership Training CRM Administration Accounts Payable Accounts Receivable Vendor Management Operational Reporting Workflow Management

Relocation Specialist

Anywhere Real Estate

May 2013 - Aug 2015 (2 years 3 months)

Managed a high-volume caseload of real estate program customers and new hires, serving as the communication bridge between clients, agents, and university partners. Ensured smooth transitions, resolved issues quickly, and maintained compliance across all program files.

Customer Service Relocation Management Communication Skills Mediation Vendor coordination Compliance Orion CRM Relationship Building