Open to opportunities

erik velasquez

@erikvelasquez

Message

Dedicated general engineer with strong customer service skills.

United States

Message

What I'm looking for

I am looking for a role that values customer service and offers growth opportunities.

I am a dedicated general engineer with extensive experience in maintaining and managing rooftop equipment, including boilers, chillers, and HVAC systems. My current role at Irvine Company/ABM Industry has allowed me to work with various high-profile clients, such as AMD and Amazon, where I have honed my skills in customer care and professional communication.

Before my engineering career, I gained valuable experience in sales and customer service across various industries. My roles ranged from a sales representative for ChildFund International to a key holder in a commercial setting, where I developed strong organizational and leadership skills. My diverse background has equipped me with the ability to adapt quickly and effectively to different work environments.

Experience

Work history, roles, and key accomplishments

General Engineer

Irvine Company/ABM Industry

Sep 2022 - Present (2 years 10 months)

Performed preventative maintenance on rooftop equipment including boilers, supply fans, chillers, and exhaust fans. Managed fire life safety systems, water treatment, and conducted bathroom repairs. Provided exceptional customer service to major clients like AMD, Amazon, and Hitachi.

Water Treatment Customer Service Chiller Maintenance Exhaust Fan Maintenance Duct Detector Fire Panel

Sales Representative

Anything is Possible

Jun 2022 - Present (3 years 1 month)

Served as a sales representative for third-party and commercial companies. Engaged with clients such as ChildFund International and Wildlife Jahnetics.

Commercial Sales Customer Engagement Communication Third Party Sales

Key Holder

Jahnetics

Mar 2020 - Present (5 years 4 months)

Managed warehouse operations, including opening and closing procedures. Responsible for product care, installing LED lights, and managing nutrient and pH levels.

Warehouse operations Inventory Management Product Handling

Busser to Waiter and Bartender

Fiesta Restaurant

Aug 2017 - Present (7 years 11 months)

Progressed from busser to waiter and bartender, managing table orders and preparing alcoholic beverages. Responsible for closing out the restaurant, including cash counting and goal reconciliation.

Customer Service Bartending Order Taking Restaurant Operations Team Leadership Inventory Management Food Service

Busser

Carnitas Michoacán

Mar 2017 - Present (8 years 4 months)

Brought out food to customers and assisted as a meat tender on slow days. Served as a waiter during busy weekends.

Food Service Customer Service Table Service

Sales Associate

Wilsons Leather

Jan 2017 - Present (8 years 6 months)

Achieved sales goals by selling luxury jackets and assisted with unboxing and organizing shipments. Maintained a high level of customer service in a retail environment.

Sales Customer Service Retail Operations Inventory Management Merchandising

Food Tender

Gilroy Gardens

Apr 2016 - Present (9 years 3 months)

Prepared food for customers in an Italian restaurant within an amusement park setting. Ensured efficient food service operations.

Food Preparation Customer Service Food Service Restaurant Operations Kitchen Support

Education

Degrees, certifications, and relevant coursework

Christopher High School

High School Diploma, General Studies

Grade: 2.9 GPA

Completed high school education at Christopher High School, achieving a 2.9 GPA. Developed foundational academic skills across various subjects.

Gavilan College

Associate's Degree, Kinesiology

Grade: 3.2 GPA

Pursued a major in Kinesiology at Gavilan College, maintaining a 3.2 GPA. Transferred to Rogue Community College after the first year to continue studies and play sports.