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Eric Sunderland

@ericsunderland

Cybersecurity Consultant at Cypfer who remediated ransomware incidents, restored infrastructure, and decrypted affected virtual machines.

United States

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At Cypfer, I remediated company infrastructure after ransomware attacks, created forensic backups, and decrypted affected virtual machines.

I also set up virtual machines using VMWare VSphere, Hyper-V, and Proxmox, and worked with clients on-site to restore their IT systems.

Earlier, as a SOC Analyst at Cybernow Labs, I investigated security incidents using SIEM and XDR tools, analyzed PCAP files, and conducted malware forensics. My background also includes systems administration and service desk support, backed by bachelor's degrees in Computer Information Systems and Aerospace Engineering.

Experience

Work history, roles, and key accomplishments

Cyber Security Consultant

Cypfer

May 2024 - Jun 2026 (2 years 1 month)

Remediated company infrastructure after ransomware attacks, created forensic backups, decrypted virtual machines, and set up virtual machines using VMWare VSphere, Hyper-V, and Proxmox. Worked with clients on-site to efficiently resolve issues and restore IT systems.

Palo Alto Cortex VSphere Hyper V Proxmox Ransomware Recovery Forensic Backups Virtualization

SOC Analyst

Cybernow Labs

Aug 2023 - May 2024 (9 months)

Conducted log analysis on security incidents using SIEM tools (Qradar, Splunk ES), monitored security incidents with XDR tools (CrowdStrike, SentinelOne), and performed static and dynamic malware forensics. Differentiated false positives from intrusion attempts and escalated cases as needed.

QRadar Splunk Enterprise Security Crowdstrike SentinelOne ProofPoint OSINT Wireshark FortiGate Malware Analysis Kali Linux VirtualBox The Hive Jira

Service Desk Tech Level 2

Floor Decor

Apr 2022 - Aug 2023 (1 year 4 months)

Performed IT desktop tasks based on ServiceNow tickets and administered the ServiceNow platform. Handled Okta administration, modified accounts in Active Directory, used SCCM for computer management, and configured new laptops via PXE boot.

ServiceNow Okta Active Directory SCCM Microsoft Office PXEboot

Desktop Helpdesk Tech

Hi-Rez Studios

Jun 2020 - Feb 2022 (1 year 8 months)

Set up new computers from a basic Windows 10 image, managed inventory, set up users with AD accounts, and managed Autodesk, Adobe, and Office 365 accounts. Managed the Light Bake render farm computers and trained new employees.

Windows 10 Active Directory Autodesk Adobe Office 365 Inventory Management Training

Systems Administrator

IRS – Apex Systems

Feb 2018 - Apr 2020 (2 years 2 months)

Administered the Call Center for the main IRS telephony system, monitored the network for issues, and used Cisco systems, CISP, CCMP, Unity, and Active Directory. Prepared reports on daily usage using Cisco systems and Verizon reporting tools.

Cisco CISP CCMP Unity Active Directory Verizon Reporting Network Monitoring

Systems Administrator

Think Blue Tech

Feb 2017 - Nov 2017 (9 months)

Provided Level II/III technical support for about 400 PCs and servers across 20 companies. Built new laptops, decommissioned old ones, and remotely managed client computers with Continuum RMM software.

RMM Continuum Windows MacOS iOS Android Remote Management Technical Support

Desktop Support Tech

IBM / JLL through Artech

Apr 2016 - Nov 2016 (7 months)

Provided Level II/III technical support of employees in person and remotely, built new laptops, decommissioned old ones, maintained office inventory, and managed the ticket queue for the Atlanta office.

Technical Support Laptop Deployment Inventory Management Ticket Management

Desktop Support Analyst II/III

Network Communications Inc. (NCI) / CoStar Group

Jul 2013 - Jan 2016 (2 years 6 months)

Backed up computers and set up machines with new images, managed Google products as an administrator, and helped migrate about 300 users to a new AD domain. Supported handheld devices and installed/maintained the WiFi 802.11AC system.

Google Workspace Administration Exchange Server Active Directory IEEE 802.11ac Mobile Device Support