Eric Pagan
@ericpagan
Motivated professional with 10+ years in IT and community support.
United StatesWhat I'm looking for
I am a motivated and reliable professional with over 10 years of experience supporting individuals with intellectual and developmental disabilities (IDD) and maintaining technology systems in a human services environment. My career has been marked by a commitment to improving operational and IT processes, ensuring smooth program operations, and empowering others to achieve their highest level of independence.
Throughout my career, I have held various roles, including IT Specialist and AmeriCorps Member, where I facilitated life skills groups and provided critical IT support. My experience includes diagnosing technical issues, training staff on assistive technology, and developing internal documentation to enhance team knowledge. I pride myself on my collaborative problem-solving skills and my ability to foster community engagement.
As I continue to grow professionally, I am eager to leverage my skills in a role that allows me to make a meaningful impact in the lives of others while further developing my expertise in IT and community support.
Experience
Work history, roles, and key accomplishments
Contract IT Support & Facilities
Feeding Northeast Florida
Jun 2024 - Present (1 year 1 month)
Supported FNEFL staff with contract facilities work and IT support, ensuring approximately 70 employees were successfully settled into the new warehouse. Provided IT support for internal systems, including configuring technology in new offices.
AmeriCorps Member
The Arc Jacksonville
Feb 2024 - Present (1 year 5 months)
Served as an AmeriCorps member, addressing critical community needs within education, disaster relief, and poverty reduction. Facilitated weekly life skills groups for individuals with IDD, encouraging healthy, independent behaviors and decision-making.
Overnight Support Professional
The Arc Jacksonville Village
Nov 2018 - Present (6 years 8 months)
Provided critical support from late evening through early morning, maintaining a secure environment 24/7 for individuals with IDD living independently. Acted as primary responder for emergencies, de-escalating situations and initiating appropriate emergency protocols.
IT Specialist
The Arc Jacksonville
Jun 2017 - Present (8 years 1 month)
Promoted to IT Specialist due to proven success managing and supporting technology infrastructure across multiple non-profit sites. Diagnosed and resolved technical issues, including server maintenance, and trained users and care staff on assistive technology.
Direct Support Professional I & II
The Arc Jacksonville
Feb 2011 - Present (14 years 5 months)
Supported individuals with intellectual and developmental disabilities in achieving personal goals and community integration. Led group activities and planned enriching events promoting independence, safety, and well-being.
Education
Degrees, certifications, and relevant coursework
Mandarin High
High School Diploma, General Studies
Completed high school education at Mandarin High School. This period was also marked by a focus on healing from Long COVID-19.
Availability
Location
United StatesAuthorized to work in
Job categories
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