Looking for a job

lynn bb

@erick

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Data entry and customer support specialist with strong attention to detail.

Mexico

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What I'm looking for

I seek remote roles in data annotation, entry, or customer service where I can apply meticulous attention to detail, CRM and annotation tools, collaborate with teams, and grow into advanced data-engineering responsibilities.

I am a data-focused administrative professional with years of customer service and data-entry experience, currently working as a Junior Data Engineer. I bring a practical mix of hands-on annotation work and customer-facing support.

My background includes 2D/3D image and video annotation, annotation quality assurance, scanning and uploading physical documents, organizing and categorizing electronic files, converting paper forms to digital formats, and preparing analysis and review reports. I routinely work with annotation tools, CRM systems, ticketing systems, and backup processes while communicating results to developers and team members.

I have strong communication, time-management, and teamwork skills and have been recognized for driving high customer retention as a sales and service representative. I seek roles where I can apply meticulous attention to detail, improve data workflows, and grow toward broader data-engineering responsibilities.

Experience

Work history, roles, and key accomplishments

Transportation call center agent

Cancun Dental specialists

Nov 2025 - Jul 2026 (8 months)

inbound and outbound phone communication with clients to coordinate trips to and from clinic, hotel, and the airport

CRM management with passenger bookings and schedules

handled customer complaints, inquiries regarding lost and found items,and troubleshooting booking or transit issues

provided customer service and support

CRM Excel Customer Service Customer Support Logistics

Junior Data Engineer

Luxoft

Aug 2024 - Sep 2025 (1 year 1 month)

-annotation of 2D/3D images and videos according to the provided tasks specification

-identification and labeling of objects and/or road elements

-annotation quality assurance

-worked with annotation tools

-data analysis and review result reports

-effectively communicated with team members and developers

Data Annotation Quality Assurance Data Analysis 2D 3D Motion

Customer Support Rep

DP360 CRM

Jan 2024 - Jun 2024 (5 months)

-gathered information from inbound calls
-trouble shoot issues and maintain product knowledge
-utilized CRM systems to manage customer information
-tracked and updated ticket information

CRM CRM Systems Customer Support Customer Data Entry

Customer Service/Dispatcher

ASAP call center

Jan 2023 - Dec 2023 (11 months)

-gathered information from inbound calls
-dispatched appropriate resources
-utilized CRM systems to manage customer information
-tracked and updated ticket information

CRM CRM Systems Customer Support Customer Data Entry Dispatching

Customer Service/ Sales Rep

WEBFORCE

May 2022 - Jan 2023 (8 months)

-recognized as the highest % of return customers per representative on my team
-provided excellent customer service and support
-identifyed and pursued new sales opportunities
-collaborated with team members to achieve sales targets and goals

CRM Customer Support Customer Data Entry Customer Service Sales

Data Entry Specialist

VERT ENVIRONMENTAL

Apr 2020 - Mar 2022 (1 year 11 months)

-scanning and uploading physical documents into electronic systems
-organizing and categorizing electronic files for easy retrieval
-converting paper-based forms into digital formats
-backing up digital data to prevent loss or corruption
-ensuring data accuracy and completeness during the transfer process

Data Entry Data Accuracy Organization Digital Transformation

Data Entry Clerk

RH ROBERT HALF STAFFING

Feb 2018 - Apr 2020 (2 years 2 months)

-generating reports on client activity and trends
-converting paper-based forms into digital formats
-backing up digital data to prevent loss or corruption
-ensuring data accuracy and completeness during the transfer process
-handling client inquiries and complaints
-processing client orders and payments
-maintaining accurate records of client interactions

Data Entry Data Accuracy Organization Digital Transformation Processing Order Cancellations

Education

Degrees, certifications, and relevant coursework

American InterContinental University Atlanta

Bachelor of Visual Communication, Visual Communication

2010 - 2013

Grade: 3.5

Activities and societies: football track

Completed a Bachelor of Visual Communication at American InterContinental University, attending the Atlanta campus in a hybrid format from 2010 to 2013.