Eric Jackson

Performed accounting and examination activities for unemployment insurance tax accounts, including adjusting employer accounts and answering inquiries about overpayment, underpayment, and tax rates. Provided clear explanations of examination decisions to applicants.

Resolved customer questions, complaints, and issues, escalating to management when needed to satisfy customers. Coordinated appointment scheduling, collected and distributed messages, and managed a high volume of incoming calls, emails, and faxes.

Provided clerical support for the development, administration, scoring, and analysis of multiple assessment types, including ELA and Math and Science assessments. Also picked up and dropped off tests for Educational Vistas scoring across New York State.

Transported passengers to and from medical appointments while following traffic laws and safety regulations. Completed routine pre- and post-trip vehicle inspections and used GPS/navigation tools to plan routes and stay on schedule.

Maintained a car lot by checking in new vehicles and preparing cars for transport by trucks to different regions. Transported lease and sold cars to dealerships, auction lots, and body shops, while acquiring and servicing new accounts.

Provided daily services to members and program participants and input new membership sales, renewals, and programs into the computer. Assisted with training new staff.

Sorted cleaned finished clothes from cleaning machines to hang and store in the proper locations. Drove to and from offices and performed basic skills such as checking fluid levels with a record of no accidents.

Interpreted and communicated work procedures and company policies to staff and supervised subordinate work for accuracy and completeness. Reviewed and corrected reports, records, and applications as needed.

Earned a Bachelor of Arts in Business Administration from Stockton University.