Looking for a job

Erica User

@ericauser9

Message

I keep leasing, administrative, and customer-support workflows organized, responsive, and moving forward.

United States

Message

What I'm looking for

I'm looking to bring dependable, self-directed administrative and customer support to a remote team, helping customers through detailed processes while keeping communication, records, and workflows organized.

At Property Management Systems, I support rental application intake, review, and approval workflows while keeping applicant and property records accurate.

I provide responsive service to residents, owners, vendors, and prospective tenants, handling payments, billing questions, complaints, and follow-up across departments.

Previously at Whipple Service Champions, I scheduled HVAC, plumbing, and drain-service appointments, dispatched technicians, managed schedule changes, and supported after-hours customer communication.

With more than 10 years of combined experience, I bring empathetic communication, dependable task ownership, and careful documentation to remote administrative or customer-support teams.

Experience

Work history, roles, and key accomplishments

Current

Receptionist / Leasing & Administrative Support

Current

Property Management Systems

Jan 2019 - Present (7 years 8 months)

Support rental application intake, review, and approval workflows while maintaining accurate applicant and property records. Deliver responsive phone and in-person service to residents, owners, vendors, and prospective tenants.

Rental Application Processing Rental Workflows Customer Service Data Entry Records Management Payment Processing Billing Support Complaint Resolution De escalation Scheduling Coordination Dispatch Microsoft Office Google Workspace

Client Care Representative

Whipple Service Champions

Jan 2012 - May 2014 (2 years 4 months)

Scheduled HVAC, plumbing, and drain-service appointments and maintained complete, accurate customer records in SuccessWare21. Dispatched technicians, coordinated schedule changes, and communicated updates to customers.

Scheduling Dispatch Customer Service SuccessWare 21 Data Entry Records Management team training Coordination

Inclusion Aide

Granite School District

May 2007 - Jan 2010 (2 years 8 months)

Provided individualized behavioral and academic support to students with special needs in collaboration with teachers and support staff. Used patience, empathy, clear communication, and consistent documentation to support student progress.

Special Education Support Behavioural Support Documentation Communication Skills Patience Empathy