Erica Trahan

I’m a Claims Arbitrator II focused on reviewing and analyzing case evidence, contracts, and supporting documentation to determine claim validity through a fair, impartial process.

I conduct arbitration claims interviews with buyers and sellers, facilitate communication to clarify issues and encourage resolution, and interpret diagnostic reports to guide next steps.

In my role at Manheim (Cox Automotive), I input mechanical and cosmetic inspection work orders, negotiate adjustment settlements for confirmed vehicle damage, apply adjustment credits to sale transactions, and provide detailed case findings. I also resolve client complaints and escalations while meeting my company’s 10-day claim closure expectation with an average 98% arbitration closing rate, applying NAAA laws, regulations, and policies.

Before arbitration, I supervised title and registration operations at Vroom Automotive—supporting and recognizing my team, leading the Customer Escalation Desk, delivering weekly production data reports and forecasts, and coordinating complex documentation with DMV/county clerks. Earlier, I processed medical insurance claims at Association Healthcare Management, achieving a 98% production performance rating for claim accuracy while ensuring HIPAA compliance and resolving coding discrepancies and denied-claim appeals.