Erica Heyes

Led a team of sales agents and reorganised workflows to lift team performance. Designed training materials and onboarding process for new hires, and owned scheduling, targets, and reporting to senior management.

Met and exceeded sales targets through personalised client conversations. Contributed to process improvements and kept detailed reports to refine sales strategy.

Led sensitive client sessions and applied tailored interventions for complex sexual health concerns. Kept confidential session notes in line with professional ethics.

Looked after luxury guests from check-in to check-out with personalised itineraries and recreational activities. Coordinated across departments to keep every stay seamless in a fast-paced setting.

Streamlined client intake and appointment scheduling, improving record accuracy and reducing waiting times.

Conducted client interviews to build psychological histories and facilitated therapeutic groups for vulnerable populations.

Managed client records, claims documentation, and correspondence.

Attended ISSM and ESSM webinars on sexual wellbeing in 2025.

Participated in the International Webinar on Psychology and Mental Health in 2024.

Completed an MSc in Psychosexual Therapy from ICPS, College for Humanistic Sciences from October 2022 to August 2023.

Completed a sexology workshop series in 2022.

Grade: 18.2/20

Earned a BSc in Psychology from the National and Kapodistrian University of Athens in 2018 with a GPA of 18.2/20.