At BirlaSoft, I administer Microsoft 365 and identity-access workflows for 5,000+ users, provisioning secure access through Entra ID and Okta while managing SharePoint Online governance and RBAC. I also use PowerShell and Intune Proactive Remediations to automate system health checks, reducing helpdesk ticket volume by 25%.
Across BirlaSoft, Dentsu, Asurion, and Rollins, I’ve delivered Tier I and Tier II support, endpoint management, mobile-device administration, SaaS troubleshooting, and secure onboarding and offboarding. I build ITIL-aligned knowledge documentation, support Azure and AWS cloud operations, and help distributed teams stay secure, connected, and productive.
