Enxhi Hamati

Currently working as a Support Specialist for Remote WordPress Plugins, providing technical assistance and troubleshooting for clients using WordPress plugins.

Provided technical support for customers, resolving issues related to products and services offered by Imou.

Managed projects from inception to completion, coordinating with teams to ensure timely delivery and quality standards.

Developed and maintained WordPress websites, focusing on custom themes and plugins to enhance user experience.

Analyzed data sets to provide insights and support decision-making processes within the organization.

Provided customer support through various channels, addressing inquiries and resolving issues.

Oversaw quality control processes and trained new employees to ensure high standards of service.

Managed social media accounts, creating content and engaging with followers to enhance brand presence.

Handled appointment scheduling and customer inquiries, ensuring efficient operations.

Oversaw social media strategies and campaigns to boost brand awareness and engagement.

Provided customer support and assistance, ensuring customer satisfaction and resolving issues.

Completed various courses including CompTIA Network+, Data Analytics: Graph Analytics, and Cloud Computing for Computer Professionals.

Completed a course in Front End Development, focusing on web technologies and design principles.

Studied Computer Science with a focus on information technology, gaining foundational knowledge in programming and system analysis.

Achieved Lean Six Sigma Yellow Belt certification, focusing on process improvement and quality management.

Completed a course in SAP ABAP, gaining skills in programming and application development within SAP environments.

Completed a course on Root Causes Analysis, focusing on identifying and addressing underlying issues in processes.