Entela Alimema

Managed provider registrations with insurers and government programs, collecting and verifying credentials and submitting applications to ensure timely payments and compliance. Tracked application status and maintained accurate provider records, improving enrollment accuracy and renewal readiness.

Led merchandising and inventory for jewelry and accessories, built displays per corporate plan, managed stock replenishment and pricing, and supervised floor associates to maintain sales and presentation standards.

Processed returned, defective, and hazardous items and managed clearance areas to maintain safety and inventory accuracy. Executed markdowns and organized merchandise for efficient floor operations.

Managed online order fulfillment by receiving shipments, staging packages, picking customer orders, and coordinating customer pickups while resolving order issues to ensure timely delivery.

Processed transactions, resolved customer inquiries, maintained sales floor presentation, and balanced cash drawer while multitasking in a fast-paced retail environment.

Delivered high-level customer service, processed cash and card transactions with accuracy, trained new employees, and maintained orderly sales spaces and floor displays.

Answered client inquiries, determined requirements, researched solutions, and resolved issues through escalation when needed, maintaining service quality and customer satisfaction.

Performed quality control of documentation, updated client records and protocol amendments, and followed departmental processes to meet production and accuracy standards.

Enrolled in Health Information Networking program beginning in January 2019.

Completed an intensive specialization course in Management of Human Resources in October–November 2010.

Earned a university degree in Italian Language and Literature from 2001 to 2005.