At Twilio, I troubleshoot message deliverability issues, answer product questions, and debug customer code through phone, email, and chat. I also create documentation to keep Twilio teams and customers up to speed with product updates.
At CWT, I developed automation to meet customer requirements and unit-tested automation routines. I also supported product analysis and user acceptance testing by troubleshooting incidents.
As a Software Developer & Support Engineer working freelance, I discussed project specifications with clients and developed support documentation. I also trained non-technical staff to use IT systems.
At MTNN, I supported administration of Office 365 and Exchange Online and helped integrate third-party systems with external environments APIs. I also wrote automation scripts to support application server administration and resolve recurring web service timeouts.
