engell jarquin
@engelljarquin
Microsoft 365 Consultant specializing in Endpoint Management, Identity & Access, and modern workplace security.
NicaraguaWhat I'm looking for
I’m a Microsoft 365 Consultant and IT expert with 5+ years of experience supporting enterprise environments and helping organizations maximize their technology investments. I specialize in Endpoint Management, Identity & Access Management, and Microsoft 365 administration, combining hands-on technical expertise with a consulting mindset.
I’ve built a reputation for solving complex technical challenges, improving security, and guiding modern workplace initiatives. In my roles at Concentrix, I assess customer environments, develop action plans, lead troubleshooting and monitoring for adoption and sustainability, and deliver documentation and knowledge transfer so clients can get lasting value from their Microsoft investments.
Experience
Work history, roles, and key accomplishments
Served as a trusted technical advisor to enterprise customers across Microsoft 365, Endpoint Management, Identity, and Security, assessing environments and developing action plans. Led troubleshooting, solution deployment, monitoring, and provided technical documentation and knowledge transfer for successful adoption.
Advised on deployment and optimization of Microsoft 365 services with a focus on Intune, Entra AD, OneDrive, and compliance frameworks. Designed training materials, validated documentation, and mentored junior professionals to support technical growth and team performance.
Provided second-level support for software/hardware and networking issues and assisted with system updates and software deployment. Maintained high customer satisfaction while managing SLA compliance.
Education
Degrees, certifications, and relevant coursework
CNX University
Lean Six Sigma Yellow Belt, Lean Six Sigma
Completed Lean Six Sigma Yellow Belt training at CNX University in January 2023.
Universidad Nacional Agraria, UNA
Lic. Desarrollo Rural, Desarrollo Rural
Completed Lic. Desarrollo Rural at Universidad Nacional Agraria (UNA) in May 2022.
INATEC
Project Management, Project Management
Completed Project Management training at INATEC in June 2021.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Social media
Job categories
Skills
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