At Microsoft / Concentrix, I supported enterprise customers with Microsoft Entra ID and Microsoft 365 identity and access issues. I investigated sign-in, authentication, MFA, and Conditional Access problems using administrative portals and diagnostic logs.
I validated configurations, identified root causes, and guided customers through remediation and secure identity best practices. I also used PowerShell and Microsoft administrative tools to collect evidence and verify settings.
As a Help Desk Technician, I configured hardware, devices, and software for employee workstations. I diagnosed user issues, researched solutions, and provided corrective guidance.
At Xfinity, I completed residential and commercial service connections and changes. I tested cable systems using volt-ohm meters, spectrum analyzers, and signal-level meters.
