Eneye Attah
@eneyeattah
I resolve Microsoft 365 issues and improve enterprise customer retention.
NigeriaWhat I'm looking for
At Genashtim, I manage 30+ B2B customer inquiries daily across email, live chat, and phone while maintaining first-response SLAs and a 95%+ satisfaction rating. I support Microsoft 365 cloud customers through technical onboarding, licensing, billing, MFA, access, incidents, and outages.
I've managed 25+ enterprise accounts, improving retention by 15% and increasing NPS by 8 points through proactive health checks and clear ownership. I also use Google Gemini AI for operational data evaluation, financial and account reconciliations, and executive client-performance slide decks.
Previously at Tek Experts, I served as an L3 technical contact for SMB and enterprise clients, resolving complex Microsoft 365 and cross-tenant message-flow issues. I deployed DLP and Conditional Access policies for 15+ corporate clients, reducing potential data leakages by 40%.
My foundation in 24/7 NOC operations includes infrastructure monitoring, incident triage, system patching, and escalation coordination. I'm equipped for global remote coverage, including scheduled evenings and weekends.
Experience
Work history, roles, and key accomplishments
Customer Success & Support Engineer
Genashtim
Sep 2022 - Present (3 years 11 months)
Managed high-volume B2B customer inquiries, maintained 95%+ satisfaction, and boosted retention by 15% through proactive account management. Utilized Google Gemini AI for data evaluation and executive slide creation.
Technical Support Engineer
Tek Experts
Sep 2019 - Sep 2022 (3 years)
Provided L3 technical support for SMB and enterprise clients, managing queues in Siebel and Zendesk while maintaining a 95% CSAT score. Architected DLP and Conditional Access policies, reducing data leakages by 40%.
NOC Engineer
Internet Solutions
Mar 2015 - Jun 2018 (3 years 3 months)
Monitored network infrastructure 24/7, detecting outages and triaging incidents to engineering teams. Maintained shift logs and performed system patching and upgrades.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Engineering, Computer Engineering
Bachelor of Engineering in Computer Engineering from the University of Benin, Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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