Open to opportunities

Endurance Okaro

@enduranceokaro

Message

I keep branch operations organized while supporting customers, records, and HR processes.

Nigeria

Message

What I'm looking for

I'm seeking opportunities to support efficient office operations and HR functions, contribute through professionalism and integrity, and continue growing while helping improve workplace standards and organizational performance.

I'm currently supporting branch operations at United Bank for Africa, where I manage administrative processes, records, document control, branch maintenance, vendor receipts, store records, expenses, and logistics reports.

I also resolve customer complaints, answer service questions, and provide support that helps keep daily branch operations efficient and well organized.

Previously, I supported customer orders and event organization at Ivy’s Oven, helping maintain activity records and increase sales volume through customer engagement. During my NYSC role at Triple J Group of Schools, I created curriculum-based lesson plans and improved class performance by over 50%.

With a Business Administration degree and HR certifications in progress and completed, I'm committed to professional, ethical support across administration, customer service, recruitment support, record management, and employee onboarding.

Experience

Work history, roles, and key accomplishments

Current

Branch Executive Officer

Current

United Bank for Africa

Feb 2023 - Present (3 years 6 months)

Managed administrative processes, records management, and document control in the branch. Coordinated general maintenance, oversaw store management, prepared reports, processed customer complaints, and logged branch expenses.

Administrative Management Records Management Document Control Vendor Management Customer Service Reporting

Business Support Executive

Ivy's Oven

Dec 2021 - Dec 2022 (1 year)

Contacted potential customers to establish rapport and arrange orders. Kept records of daily activities, liaised with customers to increase sales volume, and assisted in organizing events.

Customer Relationship Management Sales Support Record keeping Event Coordination

Commerce Class Instructor

Triple J Group of Schools

Dec 2020 - Oct 2021 (10 months)

Created and implemented lesson plans based on the standard curriculum. Improved class performance by over 50% and increased student interest in commercial courses.

Lesson Planning Teaching Student Engagement

Sales Representative

Emmy's Bridal

Aug 2013 - Dec 2014 (1 year 4 months)

Met with customers daily to solve requests and complaints. Ensured financial statements were balanced at close of business, handled customer needs, and liaised with customers to increase sales volume.

Customer Service Sales Complaint Resolution