Endasia Tanner
@endasiatanner
I improve customer, patient, and technical support experiences through efficient problem resolution.
United StatesWhat I'm looking for
I've led customer service operations at Capital Limousine, improving response time and customer engagement by 20% while maintaining a 95% customer satisfaction rate.
Previously at Conduent, I supported Apple customers with hardware, software, and networking issues, troubleshooting root causes, documenting tickets, and explaining solutions clearly to non-technical users.
At Atlanta Medical Center South, I managed patient demographics, insurance verification, referrals, authorizations, financial obligations, and electronic health records while protecting confidential information.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Capital Limousine
Jan 2023 - Present (3 years 8 months)
Led a team of customer service representatives, ensuring excellent service and satisfaction across client interactions. Developed and implemented service protocols to improve response time and customer engagement by 20%.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor of Arts, Psychology
2022 -
Pursuing a Bachelor of Arts in Psychology from Southern New Hampshire University, expected to graduate in 2026.
Penn Foster Career School
High School Diploma, General Studies
Earned a high school diploma from Penn Foster Career School in 2011.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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