Emma Pennington
@emmapennington
I support enterprise merchants by improving workflows, quality checks, and cross-team product insights.
United StatesWhat I'm looking for
At Loop Returns, I manage enterprise client accounts, coordinate issue escalations, and communicate product insights across teams. I also train new hires, conduct quality checks, interview candidates, and respond to internal product inquiries.
I've progressed from Associate Merchant Support Specialist to Senior Merchant Support Specialist by building efficient systems, maintaining SLA adherence, developing merchant relationships, and documenting product feedback. I bring a business administration background, graduating Summa Cum Laude from Southern Arkansas University.
Experience
Work history, roles, and key accomplishments
Senior Merchant Support Specialist
Loop Returns
Feb 2026 - Present (7 months)
Collaborated across teams for issue escalation, trained new hires on processes and standards, ran quality checks on product, and managed enterprise client accounts.
Education
Degrees, certifications, and relevant coursework
Southern Arkansas University
Bachelor of Business Administration, Business Administration
Grade: Summa Cum Laude
Graduated Summa Cum Laude with a Bachelor of Business Administration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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