Open to opportunities

Emmanuel Nwachukwu

@emmanuelnwachukwu

Technical support analyst delivering desktop, help desk, and IT troubleshooting across Windows, mobile, and enterprise tools.

United States

Message

What I'm looking for

I’m looking for an employer that expects and rewards exemplary work, where I can use my technical support and troubleshooting skills to keep systems reliable and users productive.

I’ve supported desktop and end-user environments at Unisys Global IT Solutions and Change Health Care, keeping teams productive through proactive maintenance, training, and faster issue resolution.

From five Dallas-area branches to a Fort Worth help desk, I’ve worked tickets in Remedy ITSM and ServiceNow, troubleshot with Bomgar, handled Active Directory account and security management, and migrated systems from Windows 7 to Windows 10 plus Mac OS.

Experience

Work history, roles, and key accomplishments

Help Desk Analyst

AIG

Supported PCs, Macs, iOS, and Android mobile devices. Supported over 286 software applications and used ServiceNow and Bomgar for troubleshooting.

ServiceNow Bomgar Active Directory iOS Android

Technical Support Analyst

Change Health Care – Iron Services Global Inc.

Supported five branches of Change Health Care employees in the Dallas area. Used Remedy ITSM platform to manage tickets and resolve issues.

Windows 10 Office 365 Skype For Business Webex

Desktop Support

Unisys Global IT Solutions

Delivered comprehensive desktop support services, enhancing user productivity and minimizing downtime across multiple departments. Resolved complex technical issues using advanced troubleshooting methodologies.

Technical Support Troubleshooting Hardware Software Training