At MTN Uganda Limited, I handle customer queries about internet connectivity, billing, subscriptions, and service activations. I provide first-level troubleshooting for FTTX issues involving MiFi, routers, and Wi-Fi.
I log, categorize, and prioritize incidents in CRM systems, then track tickets through follow-up and resolution. When an issue is complex, I escalate it to technical support with the diagnostics gathered from customers.
At Phaneroo Ministries International, I supervise data collection, check accuracy, and prepare reports. As a Volunteer – Operations Support at Atlas Cargo Systems Ltd, I supported dispatch, documentation, vehicle scheduling, and inspections.
At Shoprite Uganda Ltd, I handled customer inquiries and complaints and maintained records. I also hold a Bachelor’s Degree in Transport & Logistics Management and a Certificate in Fleet Management.
