@emmanuellaokika
Customer Service Representative at Slimmex Unibloom who assisted customers with orders, account issues, and product questions.
NigeriaAt Slimmex Unibloom, I assisted customers with product questions, orders, and account issues through phone, email, and chat. I documented customer interactions in CRM systems and processed cancellations, refunds, exchanges, and account updates.
I followed up on enquiries and purchases, handled complaints, and shared recurring customer concerns with the team. I also completed the Virtual Assistant certificate at ALX_Africa.
Work history, roles, and key accomplishments
Slimmex Unibloom
Apr 2023 - Jul 2026 (3 years 3 months)
Assisted customers with questions, product information, orders, and account-related issues through phone, email, and chat. Handled complaints professionally, maintained accurate records in CRM systems, and followed up to ensure resolution.
Degrees, certifications, and relevant coursework
Certificate of Completion, Virtual Assistant
Currently pursuing a Certificate of Completion for Virtual Assistant.
Higher National Diploma, Business Administration & Management
2020 - 2022
Pursued a Higher National Diploma in Business Administration and Management from 2020 to 2022.
National Diploma, Business Administration & Management
2018 - 2019
Completed a National Diploma in Business Administration and Management from 2018 to 2019.
Software and tools used professionally
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