Emmanuel Doe

Built and maintained a Power BI dashboard tracking 100% of technology strategy initiatives, supporting data-driven updates to the CIO and Technology Steering Committee. Led the development and tracking of technology metrics tied to business outcomes, resulting in a 20% improvement in IT-business alignment.

Developed IT strategies for Sterling Bank and The Alternative Bank, achieving over 90% alignment between technology initiatives and business objectives. Defined strategic technology roadmaps and established a governance framework to ensure continuous alignment with business needs.

Conducted an enterprise-wide IT capability maturity assessment to determine current-state capabilities across critical domains, identifying and prioritizing improvement opportunities that drove a 10% uplift in average maturity scores toward target levels.

Spearheaded the development of a comprehensive digital transformation strategy and roadmap for TCG, resulting in projected operational cost savings of about N30M and an estimated revenue increase of 40% within 3 years. Analysed industry trends and competition to identify new revenue streams in short-term lending and financing.

Implemented innovative digital solutions, including leading a cross-functional team in the successful development of a Credit and Wealth Management App, improving initial eligibility screening and increasing loan origination by over 55%. Conducted detailed customer journey mapping to identify pain points and opportunities for improvement.

Developed and implemented change management strategies for migrating from an ERP solution to a Core Banking Application (CBA), increasing the adoption rate of the CBA by over 85% in the first month. Developed change management strategies for implementing a Human Resources Information System (HRIS), improving internal HR processes across the organisation.

Collaborated with cross-functional teams to analyse process flows, carry out RCAs, and developed a game plan to improve business processes, resulting in a 95% satisfaction rating among stakeholders. Identified and documented key business requirements and implemented a Customer Relationship Management system, resulting in over 80% efficiency in customer relationship management.

Analysed market trends and competitor data to identify new business opportunities in emerging markets, contributing to a 10% increase in market share within the region. Collaborated with cross-functional teams to implement an Enterprise Resource Planning (ERP) system for optimizing supply chain operations.

MSc in Computer Science with Data Science from the University of Wolverhampton, completed in February 2024.

BSc in Systems Engineering from the University of Lagos, completed in February 2015.