Open to opportunities

Adedeji Adeola

@adedejiadeola

Message

I deliver banking automation and digital transformation projects from requirements to deployment.

Nigeria

Message

What I'm looking for

I'm looking to lead business analysis, automation and digital transformation initiatives where I can improve processes, align stakeholders and deliver measurable operational outcomes.

I lead RPA, core banking automation and digital transformation initiatives for Tier-1 banks, translating business needs into BRDs, PDDs, user stories, process flows and practical technical solutions.

At Manifold Enterprise Solutions, I manage end-to-end automation projects including Inward NEFT straight-through processing, funds transfer automation, reconciliation and account validation bots. My process re-engineering eliminated manual work across four daily NEFT windows and achieved over 95% straight-through processing while coordinating cross-functional teams of 10–25 people.

Previously at Xtradot Technologies and 9Mobile Nigeria, I delivered workflow and digital-platform projects, managed digital VAS lifecycles, and improved customer-service operations through root-cause analysis, training and stakeholder collaboration.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Analyst & Project Manager

Current

Manifold Enterprise Solutions Limited

Oct 2024 - Present (1 year 10 months)

Leading RPA and core banking automation projects for Tier-1 banks, managing full project lifecycle from requirements to hyper-care. Achieved 95%+ straight-through processing through process re-engineering and cross-functional team coordination.

Agile Scrum User Stories UML Jira Power BI SQL Stakeholder Management Risk Management UAT

Business Analyst & Project Lead

Xtradot Technologies Limited

Jan 2019 - Sep 2024 (5 years 8 months)

Delivered digital transformation and workflow automation projects from inception to go-live. Managed scope, schedule, and resources in Agile environments, ensuring requirements traceability and coordinating SIT, UAT, and deployment.

Agile Scrum Jira Confluence Process Modeling Functional Specifications Backlog Management UAT Deployment

Specialist – Back Office

9Mobile Nigeria

Aug 2013 - Dec 2018 (5 years 4 months)

Provided back-end support for customer-facing units, handling subscriber activation, service provisioning, and complaint resolution. Conducted root-cause analysis and trained frontline staff to improve first-contact resolution.

Customer Support Complaint Resolution Service Provisioning Root Cause Analysis Training Avaya Zendesk

Specialist – Digital Media

9Mobile Nigeria

Jan 2013 - Aug 2013 (7 months)

Managed end-to-end lifecycle of digital VAS including alert services, content subscriptions, and short codes. Handled MASP ERP setup, technical integrations, reconciliations, and third-party vendor management.

Product Management ERP Technical Integration Reconciliations Vendor Management

Team Lead / Specialist – Call Centre Operations

9Mobile Nigeria

Jan 2009 - Jan 2013 (4 years)

Supervised a team of customer care executives, monitoring call volumes, SLA adherence, and performance KPIs. Conducted coaching sessions and prepared performance reports for senior management.

Team Leadership Call Center Operations SLA Management Performance Monitoring Coaching Reporting Telemarketing