Emily Tsenova
@emilytsenova
Head Waiter focused on upscale customer service, problem solving, and leading teams with a service-first attitude.
What I'm looking for
I bring a service-focused attitude and hard work built from years serving customers in upscale hotels and restaurants. I’m fluent in maintaining a productive, friendly demeanor while taking orders, answering questions, and delivering food and beverages with confidence.
In recent roles as Head waiter at Lio Ibiza and Billionair/St. Moritz, I’ve supported exceptional dining experiences through menu recommendations, sharing additional info with guests, and staying calm in high-pressure service. I also bring a knack for problem solving and the ability to work independently and with little supervision.
Earlier experience as Chef de Rang, Waitress, and Commis de Rang strengthened my foundation in wait service and guest care. I’ve also worked as a Supervisor—planning employee shifts and work schedules, overseeing both front and back of house operations, maintaining high-quality food standards, and ensuring kitchen staff compliance with health code and sanitation requirements.
Experience
Work history, roles, and key accomplishments
Head Waiter
Lio Ibiza
May 2026 - Present (1 month)
Lead high-quality service as head waiter, taking guest orders and delivering food and beverages while providing menu recommendations and answering questions. Ensure a smooth guest experience through consistent, attentive table service.
Head Waiter
Billionaire St Moritz
Nov 2025 - Apr 2026 (5 months)
Provided head waiter leadership and premium guest service, including taking orders, delivering food and beverages, and making menu recommendations. Maintained a service-focused environment to support guest satisfaction.
Head Waiter
Lio Ibiza
May 2025 - Oct 2025 (5 months)
Managed high-standard wait service as head waiter, including taking customer orders and delivering food and beverages. Recommended from the menu, answered guest questions, and supported an efficient service flow.
Head Waiter
Billionaire St Moritz
Nov 2024 - Apr 2025 (5 months)
Delivered premium service as head waiter by taking orders, serving food and beverages, and providing menu recommendations. Addressed guest inquiries and ensured consistent service quality throughout shifts.
Waitress
Lio Ibiza
Apr 2024 - Oct 2024 (6 months)
Provided excellent wait service by taking customer orders and delivering food and beverages. Made menu recommendations, answered questions, and shared additional information to enhance the guest experience.
Chef de Rang
Alpen Gold Hotel Davos
Dec 2023 - Apr 2024 (4 months)
Ensured high-quality table service as Chef de Rang, taking orders and delivering food and beverages. Assisted with menu recommendations and maintained guest satisfaction through clear communication.
Waitress
Lio Ibiza
May 2023 - Oct 2023 (5 months)
Provided attentive wait service by taking customer orders and delivering food and beverages. Recommended dishes, answered guest questions, and supported smooth, high-volume service.
Commis de Rang
Alpen Gold Hotel Davos
Nov 2022 - Apr 2023 (5 months)
Supported wait service as Commis de Rang, including taking orders and delivering food and beverages. Assisted with menu recommendations and addressed guest questions as needed.
Waitress
Lio Ibiza
May 2022 - Nov 2022 (6 months)
Worked as a waitress providing excellent table service, including taking orders and delivering food and beverages. Offered menu recommendations, answered questions, and shared additional information to guests.
Waitress
PACHA Restaurant (Five Group)
Sep 2022 - Oct 2022 (1 month)
Supported restaurant service during fully booked days as task force staff. Took orders, seated customers, delivered food and drinks, and recommended dishes to guests.
Supervisor
Hotel La Pleta
Nov 2021 - Apr 2022 (5 months)
Supervised front and back of house operations, overseeing wait staff, kitchen crew, and bussing staff. Planned staff shifts and monitored health and sanitation compliance while maintaining high service standards.
Waitress
Hotel Hermitage Andorra
Oct 2020 - Apr 2021 (6 months)
Provided excellent wait service by taking customer orders and delivering food and beverages. Made menu recommendations, answered guest questions, and shared additional information to support guest satisfaction.
Waitress
Heart Ibiza
May 2018 - Oct 2019 (1 year 5 months)
Delivered high-quality wait service, taking customer orders and serving food and beverages. Recommended items from the menu, answered questions, and helped guests with additional information during service.
Education
Degrees, certifications, and relevant coursework
EAE Business School
Master's Degree, Hospitality Management and Food & Beverage (F&B)
Completed a Master’s Degree in Hospitality Management and Food & Beverage (F&B) at EAE Business School in Barcelona.
University of La Rioja
Marketing Degree, Marketing
Earned a Marketing Degree from the University of La Rioja, Spain.
Availability
Location
Authorized to work in
Job categories
Skills
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