Open to opportunities

Emily Ferguson

@emilyferguson

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Seasoned Product Manager with strong design sense, track record in 0-to-1 product development.

Spain

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What I'm looking for

Seeking a role that leverages my product management expertise to drive positive change and improve lives. I enjoy roles where I can work on a diverse set of complex, challenging problems. I believe in the power of cross-functional teams, collective ownership, short feedback loops, and continuous improvement. Looking to join a team with a strong remote culture.

As a seasoned product manager, I've had the privilege of leading teams and driving innovation in various industries, from fintech to humanitarian response. My expertise lies in developing and implementing products that make a tangible impact, whether it's enhancing emergency medical referrals or streamlining customer ordering experiences. With a strong background in research and agile product development, I'm well-versed in understanding user needs and crafting solutions that meet those needs.

Throughout my career, I've had the opportunity to work with esteemed organizations such as Harvard University, the World Food Program, and the UN High Commissioner for Refugees. My experience has taught me the importance of collaboration, adaptability, and effective communication in driving product success.

I'm passionate about using my skills to make a positive difference in the world. When I'm not working, you can find me playing backgammon with my kid, tending to my garden, or attempting to throw pottery (with varying degrees of success!).

Experience

Work history, roles, and key accomplishments

Current

Principal Product Manager (Consultant)

Current

Various Clients

Jan 2015 - Present (10 years 5 months)

Provided product management consulting services to international organizations and NGOs. Currently leading a cross-functional team to pilot a decentralized platform for real-time patient-to-medical service matching in conflict zones, aimed at improving the efficiency of strained medical systems in conflict zones, enhancing first responder operational efficiency, and ultimately saving lives.

Product Strategy Consulting

Principal Product Manager

Hala Systems

Jul 2020 - Mar 2024 (3 years 8 months)

I focused on building 0 to 1 humanitarian response solutions, developing both hardware and software products. This includes a hardware maintenance app for the White Helmets’ emergency alerting system, an Android app to manage emergency medical referrals in NW Syria, and a real-time cold chain monitoring solution for safe vaccine delivery.

Product Management Agile Project Management Product Vision Product Roadmap Team Leadership

Senior Product Manager

Glovo

Mar 2020 - Jun 2020 (3 months)

I managed the customer ordering experience for an on-demand food delivery company in 22 countries. Decreased customer support inquiries related to order tracking by 17% by launching the 'Follow Your Courier' feature, resulting in improved customer satisfaction and reduced operational costs.

Customer Experience User Experience Accessibility Agile Cross Functional Projects Cross Functional Stakeholder Management

Senior Product Manager

Swish Labs

Oct 2018 - Oct 2019 (1 year)

I managed client relationships and led product management for a fintech-focused design agency. I led an 8-person team to redesign a mobile app for a Fortune 100 Innovation Lab. I conducted user interviews, structured epics into user stories, developed a strategic roadmap, and launched a mentorship initiative for new designers.

Product Management Client Relationship Management User Experience Project Management Agile Customer Discovery User Testing

Product Manager

Harvard University

Nov 2015 - Oct 2018 (2 years 11 months)

Drove a 500% growth in user base by redesigning the core experience.
Led localization efforts, adding 8 new languages to the product interface, significantly expanding the user base by 400% and enhancing accessibility and engagement across diverse markets.

Product Management Data Collection User Experience

Research Consultant

Columbia University, The Earth Institute

Jan 2013 - Jan 2015 (2 years)

- Led a 6-month engagement with Indonesia's Ministry of Environment to develop a national fire risk mitigation system, conducting field research across Java and Sumatra to identify technological gaps
- Created classification frameworks for a national spatial database of public infrastructure, aiding the President of Haiti's Cabinet in prioritizing rebuilding efforts after the 2010 Earthquake.

Research Developer Infrastructure Risk Mitigation