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Emilly Frost

@emillyfrost

Legal Analyst at ZGSS who handles criminal and civil legal processes and provides information to law enforcement.

At ZGSS, I manage daily legal processes, including criminal and civil processes, and provide information to law enforcement. I also train team members and perform quality assurance.

At Oddacious Solutions, I handled search warrants and legal processes, supported multiple clients, and worked in content moderation, including reporting to NCMEC. I’m certified in Classification, Production, International, and UN.

Experience

Work history, roles, and key accomplishments

Legal Analyst

ZGSS

May 2023 - Sep 2026 (3 years 4 months)

Managed various legal processes daily, pulled information for Law Enforcement, and responded to requests in a timely manner. Trained team members and performed QA duties.

Legal Process Law Enforcement Liaison team training QA Multitasking Prioritization

Service Alchemist

Oddacious Solutions

Aug 2021 - May 2023 (1 year 9 months)

Handled multiple search warrants daily and managed legal processes. Certified in Classification, Production, International, and UN, and performed content moderation reporting to NCMEC.

Search Warrants Legal Process Law Enforcement Liaison Classification Production International United Nations Content Moderation NCMEC Reports Data Analysis team training QA

Emergency Dispatcher I

Stanislaus Regional 911

Nov 2020 - Jul 2021 (8 months)

Handled multiple calls per day, dispatched first responders, and maintained composure with difficult callers. Ensured information accuracy before dispatching and assisted outside agencies.

Emergency Dispatch Multitasking Customer Service Communication Skills Typing Call Handling

Retail Sales Associate

Harbor Freight Tools

Apr 2020 - Nov 2020 (7 months)

Set up and opened a new store, sold memberships and warranties, and provided customer service. Rewrote marketing scripts for employees.

Retail Sales Customer Service Marketing Conflict Resolution Store Setup

Commercial Security Consultant

ADT Security

Jun 2018 - Dec 2019 (1 year 6 months)

Sold security systems and provided excellent customer service. Scheduled appointments, returned calls and emails, and marketed products through flyers, emails, and presentations.

Sales Customer Service Marketing Appointment Scheduling Communication Skills Presentation Skills

Level 5 Associate

In N Out Burger

Apr 2013 - Jun 2018 (5 years 2 months)

Provided excellent customer service, handled drive-thru operations, and managed multiple tasks simultaneously. Assisted with stocking and marketing food items.

Customer Service Drive Thru Operations Multitasking Teamwork Marketing restocking