Open to opportunities

Emilio Zampieri

@emiliozampieri

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Results-driven Senior IT Engineer with strong problem-solving skills.

Italy

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What I'm looking for

I am looking for a role that challenges my technical skills and allows for career growth in innovative environments.

I am a results-driven Senior IT Engineer with a degree in industrial electronics and a Bachelor’s degree in computer science and design from Politecnico di Milano. My expertise lies in HTML, PHP, Java, C#, .Net, and T-SQL, where I excel in database analysis and system architecture. I have a proven track record of developing comprehensive business plans and requirements specifications, ensuring that projects meet both technical and business objectives.

Throughout my career, I have taken on various roles, including AI Trainer and Cybersecurity Specialist, where I focused on teaching AI and discovering vulnerabilities in networks and software systems. My experience in customer support roles has honed my communication skills, allowing me to effectively assist clients and ensure their satisfaction. I am passionate about technology and continuously seek opportunities to enhance my skills and contribute to innovative projects.

Experience

Work history, roles, and key accomplishments

AI Trainer

Alignerr research

Jan 2025 - Present (6 months)

Working as a freelance AI Trainer, I focused on projects involving teaching AI. This role was 100% remote, allowing for flexible and independent work.

AI Training Machine Learning Remote Work Project Management

Support Advisor

Webhelp Portugal

Jan 2023 - Present (2 years 6 months)

Provided comprehensive support to customers via phone, email, and chats for discovery+. I focused on customer retention and loyalty, ensuring successful resolution of inquiries.

Customer Support Customer Retention Troubleshooting Communication CRM Software

Cybersecurity Specialist

Freelance

Jan 2020 - Present (5 years 6 months)

Responsible for identifying vulnerabilities and risks within networks, software systems, and data centers. Conducted outgoing vulnerability scans to ensure system security.

Cybersecurity Vulnerability Assessment Network Security Risk Management

Support Advisor

Teleperformance Portugal

Jan 2019 - Present (6 years 6 months)

Supported customers for Gaming Salt via phone, striving for customer retention and loyalty. Ensured efficient and timely closure of cases by tracking and following up.

Customer Support Customer Retention Case Management Communication Problem Solving

Support Advisor

Sitel Portugal

Jan 2018 - Present (7 years 6 months)

Provided customer support for DAZN via email and chat, focusing on customer retention and loyalty. Managed and tracked cases to ensure timely and successful outcomes.

Customer Support Email Support Chat Support Customer Retention

Technical Support Advisor

Teleperformance Hellas Athens

Jan 2017 - Present (8 years 6 months)

Delivered technical support for Apple Inc., specializing in T2 iOS and T1 MAC+. Focused on customer retention and loyalty, ensuring successful resolution of technical inquiries.

Technical Support iOS MacOS Customer Retention Troubleshooting

Data Networks Manager

Web&Hardware

Jan 2000 - Present (25 years 6 months)

Managed the installation and configuration of various routers and firewalls for companies, in collaboration with Fastweb S.p.A. Designed and implemented data/voice networks (B2B) and managed wired/wifi data networks (B2B).

Network Management Web Development

Education

Degrees, certifications, and relevant coursework

I.T.S.O.S. Bollate

Degree in industrial electronic, Industrial Electronic

Completed a degree in industrial electronic, gaining foundational knowledge in electronic systems. Studied relevant principles and applications in the field.

Politecnico di Milano

Bachelor degree in computer science, Computer Science

Acquired a Bachelor's degree in computer science, focusing on core concepts and advanced topics. Developed expertise in HTML, PHP, Java, C#, .Net, and T-SQL.