Open to opportunities

Emilio Zampieri

@emiliozampieri

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Results-driven Senior IT Engineer with expertise in system design.

Italy

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What I'm looking for

I am looking for opportunities that allow me to leverage my technical skills while contributing to innovative projects in a collaborative environment.

I am a results-driven and analytical Senior IT Engineer with a strong background in industrial electronics and computer science. My education at Politecnico di Milano has equipped me with the skills necessary to excel in design and integration problem-solving. I have a proven track record of developing business plans, requirements specifications, and architectural system documentation, which has allowed me to effectively contribute to various projects.

Throughout my career, I have worked in diverse roles, including as an AI Trainer and Cybersecurity Specialist. My experience spans across customer support and technical advisory positions, where I have consistently strived towards customer retention and loyalty. I am adept at discovering vulnerabilities in networks and software systems, ensuring that I can provide comprehensive support and solutions to clients.

Experience

Work history, roles, and key accomplishments

Current

AI Trainer

Current

Alignerr research

Jan 2025 - Present (4 months)

Worked as a freelance AI Trainer, focusing on projects based on tasks teaching AI. This role was 100% remote, emphasizing flexible and independent work.

AI Training Machine Learning Remote Work AI Development

Support Advisor

discovery+ (WB) - Webhelp Portugal

Jan 2023 - Dec 2024 (1 year 11 months)

Provided support as a Support Advisor via phone, email, and chats, focusing on customer retention and loyalty. Ensured successful outcomes for customer inquiries and managed case tracking efficiently.

Customer Support Customer Retention Email Support Chat Support Phone Support

Cybersecurity Specialist

Jan 2020 - Dec 2023 (3 years 11 months)

Responsible for identifying vulnerabilities and risks within networks, software systems, and data centers. Conducted outgoing vulnerability scans to ensure system security.

Cybersecurity Vulnerability Assessment Network Security Risk Management Software Security

Support Advisor

Gaming Salt – Teleperformance Portugal

Jan 2019 - Dec 2020 (1 year 11 months)

Supported customer retention and loyalty by fully assisting customers via phone to achieve successful outcomes. Tracked and followed cases to ensure efficient and timely closure.

Customer Support Customer Retention Phone Support Problem Solving Customer Service

Support Advisor

DAZN – Sitel Portugal

Jan 2018 - Dec 2019 (1 year 11 months)

Provided support as a Support Advisor via email and chat, focusing on customer retention and loyalty. Ensured successful outcomes for customer inquiries and managed case tracking efficiently.

Customer Support Customer Retention Email Support Chat Support Customer Service

Technical Support Advisor

Apple Inc. – Teleperformance Hellas Athens

Jan 2017 - Dec 2018 (1 year 11 months)

Provided technical support as a T2 IOS and T1 MAC+ advisor, focusing on customer retention and loyalty. Ensured successful outcomes for customer inquiries and managed case tracking efficiently.

Technical Support iOS Mac Customer Retention Troubleshooting

Network & Hardware Manager

Web&Hardware

Jan 2000 - Dec 2017 (17 years 11 months)

Managed the creation, development, and management of data networks, including installation and configuration of various routers and firewalls. Designed and implemented data/voice networks (B2B) and managed wired/wifi data networks.

Network Management

Education

Degrees, certifications, and relevant coursework

I.T.S.O.S. Bollate

Degree in industrial electronic, Industrial Electronic

Studied industrial electronics, gaining foundational knowledge in electronic systems and their applications. This program provided a strong understanding of electronic principles and their practical applications.

Politecnico di Milano

Bachelor degree in computer science, Computer Science

Completed a Bachelor's degree in computer science, focusing on core principles and methodologies of the field. This included studies in programming, data structures, and algorithms.